Laila Talal Hatahet
Riyadh,966
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across four-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service
GNP Hospital
Saudi Arabia, Jeddah
08.2022 - 10.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Laboratory Assistant
Procare Medical
Saudi Arabia, Riyadh
04.2021 - 08.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted scientists by collecting and organizing laboratory data.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Maintained documentation on tests performed in lab.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Reception
Dima Medical Center
Saudi Arabia, Riyadh
12.2019 - 04.2021
- Interceded between employees during arguments and diffused tense situations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for Number employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Diploma - English
Blue Women's Institute of Higher Training
Saudi Arabia 07.2016 - 08.2017
Diploma - Computer And Information Sciences
Blue Women's Institute of Higher Training
Saudi Arabia, Riyadh 09.2017 - 11.2019
Skills
Information updates
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Timeline
Customer Service
GNP Hospital
08.2022 - 10.2023
Laboratory Assistant
Procare Medical
04.2021 - 08.2022
Reception
Dima Medical Center
12.2019 - 04.2021
Diploma - Computer And Information Sciences
Blue Women's Institute of Higher Training
09.2017 - 11.2019
Diploma - English
Blue Women's Institute of Higher Training
07.2016 - 08.2017
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