Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Laith Alawneh

Riyadh,Saudi Arabia

Summary

Marketing and sales specialist with expertise in market analysis, campaign management, and sales training. Proven ability to drive growth, optimize brand presence, and develop strategic business solutions.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Marketing assistant

Unicharm Gulf Hygienic Industries
Riyadh, Riyadh Region
12.2024 - Current
  • Prepared detailed market research reports, aiding strategic planning.
  • Conduct comprehensive market data analysis to identify trends and insights, supporting strategic marketing decisions.
  • Perform monthly market share analysis to assess brand positioning and competitiveness.
  • Organize and coordinate marketing campaigns, ensuring smooth execution and alignment with strategic objectives.
  • Visit branches across the region to ensure product availability and visibility in the market.
  • Designed and delivered impactful training programs for sales representatives across the Kingdom, enhancing product expertise, promotional excellence, and customer engagement-driving measurable sales growth.
  • Prepare consumer studies to understand explicit and implicit needs, enabling targeted marketing initiatives, enabling targeted marketing initiatives.
  • · Actively participated in coordinating and preparing several marketing campaigns, including the Father’s Day campaign, ensuring smooth execution and alignment with brand objectives.


Customer service officer

Arab Bank
Amman
07.2022 - 09.2024
  • Successfully resolved customer inquiries and complaints, ensuring adherence to bank policies and maintaining high customer satisfaction.
  • Conducted daily transaction processing for clients, including deposits, withdrawals, and fund transfers, contributing to efficient branch operations.
  • Collaborated with the customer service team to streamline front-office procedures, significantly reducing customer wait times.
  • Developed and implemented a client feedback system, enabling the launch of new banking products aligned with customer needs.
  • Managed critical account management tasks for high-value clients, facilitating major transactions and ensuring optimal service delivery.
  • Built and nurtured strong client relationships by identifying their financial needs and aspirations, providing tailored advice, and guiding them towards the most suitable banking solutions, such as loans and other financial products.

Youth Unit Activation Team Member

Umniah Telecommunication
Amman, Jordan
11.2021 - 07.2022


  • Managed the activation of subscriptions sold by the sales team across all company campaigns, ensuring smooth processing and customer satisfaction.
  • Oversaw inventory management of SIM cards and devices, maintaining stock levels and ensuring availability according to demand.
  • Participated in coordinating and managing marketing campaigns with management, ensuring all necessary resources were available to guarantee campaign effectiveness.
  • Prepared contracts, verified their accuracy, ensured no pending issues, and archived them properly.

Youth Unit Operation Team member

Umniah Telecommunication
Amman, Jordan
02.2021 - 07.2021
  • Participated in organizing and executing company-led campaigns, ensuring smooth operations and effective implementation.
  • Sold company products and subscriptions through various channels, including door-to-door sales, campaigns, and exhibitions, consistently ranking among top sellers.
  • Participated in company charitable campaigns, supporting planning and execution to ensure successful outcomes.
  • Member of the team involved in the successful launch of UWallet, helping introduce it to customers and assisting them in opening accounts

Customer Services Outbound

Aramex
Amman, Jordan
10.2020 - 02.2021
  • Spearheaded outbound customer service initiatives, significantly enhancing client satisfaction and loyalty through proactive communication and issue resolution.
  • Conducted regular follow-up calls to ensure customer satisfaction with service delivery, identifying areas for improvement and driving operational changes.
  • Coordinated with sales and logistics teams to ensure accurate and timely information was communicated to customers, improving service reliability and trust.

Education

Bachelor's degree - Marketing

Al-Ahliyya Amman University
Amman Jordan
07.2018 - 07.2022

Skills

  • Sales strategies
  • Excel
  • Power Point
  • Business performance reporting
  • Strong verbal and written communication
  • Presentation and persuasion skills
  • Team collaboration and cross-functional coordination
  • Customer Relationship Management (CRM)
  • Negotiation and closing deals
  • Public Speaking & Presentation Skills
  • Coaching and mentoring staff
  • Leadership Skills
  • Marketing & Campaign Management


Languages

Arabic
Proficient (C2)
English
Advanced (C1)

Certification

Project Management Professional (PMP) candidate

Timeline

Marketing assistant

Unicharm Gulf Hygienic Industries
12.2024 - Current

Customer service officer

Arab Bank
07.2022 - 09.2024

Youth Unit Activation Team Member

Umniah Telecommunication
11.2021 - 07.2022

Youth Unit Operation Team member

Umniah Telecommunication
02.2021 - 07.2021

Customer Services Outbound

Aramex
10.2020 - 02.2021

Bachelor's degree - Marketing

Al-Ahliyya Amman University
07.2018 - 07.2022

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Laith Alawneh