Lakshminarayana Kasula
Al Khobar,Eastern Province
Summary
Accomplished professional specializing in team supervision and operational excellence within luxury hospitality. Expertise in financial management, including P&L optimization, budgeting, and forecasting, resulting in improved efficiency. Proficient in inventory management and guest relations, consistently resolving issues to enhance guest satisfaction. Experienced in talent acquisition and development, successfully building high-performing teams through strategic hiring and training initiatives.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Housekeeping manager
Carlton Al Moaibed Hotel(Vignette collection)
Al Khobar, Saudi Arabia
05.2025 - Current
- Attending morning briefing along with other HODs.
- Plan and organize the departments daily activities, including cleaning guest rooms and public areas.
- Ensured cleanliness of hotel rooms by implementing strict daily cleaning routines.
- Recruited, trained and managed housekeeping staff for improved work efficiency.
- Monitored team performance through regular appraisals, improving overall productivity levels.
- Upheld stringent hygiene standards throughout the property using rigorous sanitation procedures.
- Maintained high level of guest satisfaction with attention to detail in room preparation.
- Developed housekeeping schedules, ensuring all areas were consistently clean and tidy.
- Evaluated employee performance and developed improvement plans, maximizing team efficiency.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
Assistant housekeeping manager
Intercontinental Hotel Al Khobar
Al Khobar, Saudi Arabia
06.2023 - 04.2025
- Attending morning briefing along with other HODs.
- Assisting the Operational Manager to manage the team and day-to-day operation.
- Achieving departmental LRA Audit score 93.90 in 2023.
- Performing regular/ physical check for inventories, assessing projected needs and generating requisitions of supplies for daily operation.
- coordinating with the purchase department & Suppliers of housekeeping cleaning agents, guest supplies & equipment and maintaining the housekeeping stores.
- Monitoring and auditing the rooms (i clean, 5s clean, preventive checklist) to provide defect free rooms to the guest.
- conducting performance appraisals of the team for their growth and improvements.
- MIS reports, inventories, Budgets, AMC of contracted/Outsourced jobs.
- Reviewing SOPs, policies, standards, staff performance, efficiency, standards, workload, guest preference and resource management.
- keeping track of day-to-day guest satisfaction surveys (Heartbeat) to achieve organizational targets.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- supporting departmental orientation program for employees to receive the appropriate new training to successfully perform their job.
- Working effectively with the engineering department on guest rooms maintenance needs.
Housekeeping Supervisor & Departmental Trainer
The Ritz-Carlton Grand Canal Abu Dhabi
Abu Dhabi, United Arab Emirates
03.2022 - 06.2023
- Report to Housekeeping manager and perform the assigned tasks.
- Assign employees their duties and inspect their work for conformance to prescribed standards of cleanliness.
- Investigating complaints regarding housekeeping service and equipment and taking corrective action.
- Obtaining a list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignment.
- Coordinating work activities among the department.
- Updating and tracking preferences of our guests on a daily basis.
- Making recommendations to improve service and ensure more efficient operation.
- Attending staff meetings to discuss company policies and patrons’ complaints.
- Establishing standards and procedures for the work of housekeeping staff.
- Preparing work schedule for entire department on weekly basis (duty roster).
- Handle inventory and Ordering guest & cleaning supplies stock ensure adequate supplies.
- Doing department Accrual’s on monthly basis (casual staff, public Area staff, flowers).
- Doing payroll in OASYS.
Housekeeping supervisor
Aloft Hotel Abu Dhabi
Abu Dhabi, United Arab Emirates
12.2020 - 02.2022
Room Stylist & acting Style supervisor
W Hotel Abu Dhabi
Abu Dhabi, United Arab Emirates
05.2018 - 12.2020
Housekeeping associate
Trident Hotel
Hyderabad, India
07.2016 - 04.2018
Education
Bachelor's degree in hospitality management - Hotel Management
IIHM
Hyderabad / India 07.2013 - 05.2016
Skills
- Team Supervision: Experienced in leading and motivating housekeeping
teams - Daily Operations: Skilled in managing housekeeping schedules and tasks
efficiently - Quality Standards: Ensures cleanliness and hygiene meet luxury hospitality
expectations - Financial Management: Skilled in managing P&L, budgeting, and forecasting
to optimize financial performance and operational efficiency
- Inventory Management: Proficient in tracking supplies and coordinating
procurement - Guest Relations: Focused on resolving guest issues and ensuring satisfaction
- Talent Acquisition & Development: Proficient in hiring, on boarding, and training staff to build high-performing teams
- Staff Training: Experienced in training and mentoring housekeeping staff
Languages
English
Advanced
Hindi
Upper intermediate
Telugu
Native
Certification
- I have completed Essential skills for supervisors & managers Marriott program.
- I have completed the Supervisory Skills Development Program in The Ritz-Carlton Abu Dhabi.
- Certified Trainer by Marriott International Train the Trainers Program (Power of Clean).
- I have completed cross training as a Cost Controller in the Finance department.
- Nominated with Five Star of Quarter 3, Supervisor award in 2022 within six months after joining the hotel at The Ritz-Carlton Abu Dhabi.
- Rewarded with Employee of Month award in July 2022 within four months after joining the hotel at The Ritz-Carlton Abu Dhabi.
Timeline
Housekeeping manager
Carlton Al Moaibed Hotel(Vignette collection)
05.2025 - Current
Assistant housekeeping manager
Intercontinental Hotel Al Khobar
06.2023 - 04.2025
Housekeeping Supervisor & Departmental Trainer
The Ritz-Carlton Grand Canal Abu Dhabi
03.2022 - 06.2023
Housekeeping supervisor
Aloft Hotel Abu Dhabi
12.2020 - 02.2022
Room Stylist & acting Style supervisor
W Hotel Abu Dhabi
05.2018 - 12.2020
Housekeeping associate
Trident Hotel
07.2016 - 04.2018
Bachelor's degree in hospitality management - Hotel Management
IIHM
07.2013 - 05.2016