Lalita Palaniappan

Work History

Assistant Director of Nursing Services

Al Muzahmiyah General Hospital

06.2021 - Current

Led a team of 5 nursing administration members in overseeing a hospital with a bed capacity of 79 beds and 8 departments, including ER, ICU, AKU, DR, FW, MW, OR and OPD, with total of 5 nursing supervisor (working on 8 hours rotation shift), 8 head nurses (covering all the departments) and 103 staff nurses.
Played an instrumental role in achieving accreditation from relevant health organizations by demonstrating adherence to established clinical practice standards.
Coordinated successful response protocols during emergency situations ensuring timely intervention and appropriate resource allocation.
Collaborated with hospital administration to develop strategic plans aimed at enhancing service offerings, expanding capacity, or improving the overall patient experience.
Evaluated emerging trends in nursing care delivery models for potential adoption within the organization''s existing systems.
Ensured compliance with healthcare regulations by conducting regular audits, updating policies, and addressing areas for improvement.
Facilitated interdepartmental collaboration that resulted in improved care coordination between medical teams across diverse specialties.
Developed key performance indicators to monitor nursing department performance and identify areas for improvement consistently.
Promoted a collaborative work environment by fostering open communication between the nursing team and interdisciplinary departments.
Established mechanisms for continuous quality improvement within the nursing department through robust data collection, monitoring, evaluation efforts focused on targeted outcomes measures.
Developed effective communication strategies that enhanced nursing staff engagement and morale, fostering a positive work culture centered on teamwork and shared accountability.
Improved patient care quality by implementing evidence-based nursing practices and guidelines.
Served as a mentor for junior nurses, offering guidance and support in their professional development and career growth.
Optimized resource allocation within the nursing department by identifying redundancies, inefficiencies, or opportunities for cost savings across all operational aspects of service delivery.
Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
Performed rounds to observe care and interview staff, residents, and families.
Collaborated with staff, management, and external groups to coordinate patient care.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Worked closely administration to develop and implement best practices to improve patient outcomes.
Identified department issues to recommend corrective actions.
Established new policies and updated existing policies to improve standard of care for patients.
Assisted the nursing team in achieving accreditations for CBAHI in December 2023.

Nurse Manager - Evening/Night Duty Manager

Pantai Hospital Kuala Lumpur

05.2019 - 02.2021

Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
Managed nurses and nursing activities in 700-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations, especially during COVID-19 outbreak.
Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols

Duty Nurse Adminitrator

Nilai Medical Center

09.2018 - 02.2019

Responsible for bed management of the patient as per the requirements.
Responsible for the administration and supervision of the nursing services in the hospital.
Responsible for the smooth running of the hospital after office hour / at night.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Improved patient satisfaction ratings by delivering compassionate and personalized care.
Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.

Nursing Supervisor

Columbia Asia Hospital Petaling Jaya

12.2017 - 09.2018

Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
Provided direct nursing care to patients when personnel was short-staffed.
Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
Maintained a safe environment for patients, visitors, and staff by enforcing infection control measures and risk management strategies consistently across the unit.
Facilitated smooth transitions between shifts through clear communication of pertinent patient information during handoffs.
Supervised, directed, and motivated high-quality performance from nursing staff.

Staff Nurse 1

National Guard Health Affairs Hospital

03.2011 - 03.2017

Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
Assessed physical, psychological, physiologic, and cognitive status of patients.
Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
Reduced medication errors through meticulous charting and double-checking dosages.
Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices, the ratio for patient care is 1:6

Clinical Instructor

Legenda Education Group

09.2010 - 02.2011

Supervised students when administering medications to maintain patient safety.
Fostered a culture of safety within the learning environment by emphasizing proper use of equipment, infection control measures, and patient privacy guidelines.
Provided immediate and constructive feedback to students individually and as group.
Supervised students during clinical rotations, providing immediate feedback on their performance and suggesting areas for improvement when necessary.

Staff Nurse 1

Tan Tock Seng Hospital

05.2009 - 09.2010

The ratio will be 1:4 or 1: 3
Assigned in surgical high dependency unit
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
Assessed physical, psychological, physiologic, and cognitive status of patients.
Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Developed strong rapport with patients and families, fostering trust and open communication during challenging times.

Staff Nurse

Johor Specialist Hospital

04.2006 - 03.2009

Implements patient care for up to 5 patients in high dependency unit.
Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Staff Nurse

Strand Specialist Hospital

01.2001 - 01.2006

Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.

Summary

Overview

Work History

Assistant Director of Nursing Services

Nurse Manager - Evening/Night Duty Manager

Duty Nurse Adminitrator

Nursing Supervisor

Staff Nurse 1

Clinical Instructor

Staff Nurse 1

Staff Nurse

Staff Nurse

Education

MBA - Executive Corporate Management

Bachelor of Science - Nursing

No Degree - Diploma in Nursing

No Degree - Sijil Pelajaran Malaysia

Skills

Certification

Languages

Software

Timeline

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