Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Lama Almarshad

Customer Services
Riyadh,Saudi Arabia

Summary

I ambition to bring my strong sense of dedication, motivation, and responsibility to the company . and to utilize my qualification obtained.

Overview

9
9
years of professional experience
12
12
Certification

Work history

Customer Service Quality

Tawuniya Insurance Company
Riyadh, Saudi Arabia
09.2018 - Current

Collaborated with Agents and their mangers to achieve quality standards and outputs.

Drafted corrective actions for non-conforming products and continued quality improvements.

Analyze the output data among the year quarters.

Customer Service Care

Tawuniya Insurance Company
Riyadh, Saudi Arabia
08.2014 - 08.2018

Reviewed processes and practices regularly to achieve business goals.
Planned to finalized customers emails with a satisfied feedback as we can.

Education

Bachelor of Education - English Literature

Imam University
Riyadh, Saudi Arabia

Skills

    Microsoft Office

    Attention to details

    Excellent time management

    Teamwork

    Communication


Languages

Arabic
Native
English
Upper intermediate

Certification

Higher Diploma in human resources


Several courses in Micrisoft Office


Cyber Security and Information security course.



Timeline

Customer Service Quality

Tawuniya Insurance Company
09.2018 - Current

Customer Service Care

Tawuniya Insurance Company
08.2014 - 08.2018

Bachelor of Education - English Literature

Imam University

Similar Profiles

Create profile
Lama AlmarshadCustomer Services