Lama Almarshad
Customer Services
Riyadh,Saudi Arabia
Summary
I ambition to bring my strong sense of dedication, motivation, and responsibility to the company . and to utilize my qualification obtained.
Overview
9
9
years of professional experience
12
12
Certification
Work history
Customer Service Quality
Tawuniya Insurance Company
Riyadh, Saudi Arabia
2018.09 - Current
Collaborated with Agents and their mangers to achieve quality standards and outputs.
Drafted corrective actions for non-conforming products and continued quality improvements.
Analyze the output data among the year quarters.
Customer Service Care
Tawuniya Insurance Company
Riyadh, Saudi Arabia
2014.08 - 2018.08
Reviewed processes and practices regularly to achieve business goals.
Planned to finalized customers emails with a satisfied feedback as we can.
Education
Bachelor of Education - English Literature
Imam University
Riyadh, Saudi ArabiaSkills
Microsoft Office
Attention to details
Excellent time management
Teamwork
Communication
Languages
Arabic
Native
English
Upper intermediate
Certification
Higher Diploma in human resources
Several courses in Micrisoft Office
Cyber Security and Information security course.
Timeline
Customer Service Quality
Tawuniya Insurance Company
2018.09 - Current
Customer Service Care
Tawuniya Insurance Company
2014.08 - 2018.08
Bachelor of Education - English Literature
Imam University