Lama Bin-Ateeq
Riyadh
Summary
A continuous learner who believes in acquiring knowledge through hands-on experience. Experienced in collaborating with individuals from diverse backgrounds and cultures, including executives, mentors, colleagues. This exposure has enhanced the ability to work effectively with people at all levels. Seeking a career in a challenging workplace that fosters innovation and welcomes fresh ideas. Confident that contributions will contribute to the growth and expansion of the organization. I maintain confidentiality at all times.
Overview
7
7
years of professional experience
Work History
Administrative Specialist
Office of H.E. Supervisor General, King Salman Humanitarian Aid and Relief Centre, (KSrelief)
11.2019 - Current
- Managing international and national high-level events and missions
- Member of the High-level Committee for the Riyadh International Humanitarian Forum
- Attending and reporting on internal committees
- Preparing and attending high level meetings
- Transcribing minutes for high-level meetings
- Translation of documents
- Creating, developing, and monitoring guidelines for policies and procedures
- Co-ordinates high-level communications via telephone and virtual
- Assist with national programs of the KSrelief.
- Handled incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Offered technical support and troubleshot issues to enhance office productivity.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
Marketing representative
Tawuniya
01.2018 - 01.2019
- Implemented office procedures
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided support to managers supervising workflow operations
- Dealing with approval and follow-up of medical and vehicle claims.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Maintained high standards of customer service by building relationships with clients.
- Provided exceptional service to clients by guiding them through the claims process stepbystep.
- Created detailed reports for management to track performance.
Education
Bachelor of English Language and Translation -
Princess Nourah bint Abdulrahman University
Riyadh, Saudi Arabia01.2015
Skills
- Customer relations and communications
- Multitasking and Time Management
- Proofreading
- Verbal Communication
- Microsoft Office
- Editing and proofreading
- Meeting participation
- Scheduling appointments
Languages
Arabic
Native language
English
Proficient
C2
Skills and Activities
- Microsoft (Word; PowerPoint)
- Teamwork
- Time Management & Task Prioritization
- Ability to obtain external resources / information
- Event Management
Training and Workshops
- October 2016: Business Support and Development.
- December 2018: IFCE certification from the Institute of Finance.
- October 2020: Behavior and work ethic.
- February 2021: Humanitarian disaster management in cooperation with United Nations World Food Program (WFP).
- December 2021: Dialogue in the work environment.
- October 2022: Strengthening the concept of self-monitoring.
- May 2023: Developing management editing skills.
- May 2023: Negotiating and persuasion skills.
- August 2023: Humanitarian Standards (SPHERE).
- September 2023: Administrative empowerment.
Timeline
Administrative Specialist
Office of H.E. Supervisor General, King Salman Humanitarian Aid and Relief Centre, (KSrelief)
11.2019 - Current
Marketing representative
Tawuniya
01.2018 - 01.2019
Bachelor of English Language and Translation -
Princess Nourah bint Abdulrahman University
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