Lama Iraqi
Business Administration
Jeddah / Makkah,Saudi Arabia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Registration Officer - Full Time
Dar-AlHekma University
Jeddah , Saudi Arabia
08.2021 - 06.2022
- Processing transfer of credits' requests.
- Monitoring usage of lockers and assessing students' needs for lockers/keys and solving lockers problems.
- Responding students' inquires by email, phone or in person.
- Handled complaints and resolved time of students' schedules by using Oracle System.
- Assign an advisor for each student.
- Controlling process of submission by following up on late grades submission and generating
- (AF), ( IC), ( DN), and ( IP) lists.
- Coordinating process of preparing and reviewing lists of academic status such as: probation, honor and etc.
- Searching over internet as needed by assigned responsibilities.
- Welcomed as many as [10] and more students daily, directing them to appropriate departments within the facility.
Customer Service Representative - Part Time
Dar Al-Hekma University
Jeddah, Saudi Arabia
10.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Contact customer on daily basis by phone and email.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered average of [50] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing service information.
Project Support Coordinator - Part Time
Niagara College
Makkah, Saudi Arabia
10.2020 - 12.2020
- Conducted research, gathered information from multiple sources and presented results.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Vocational Business Instructor - Part Time
Niagara College
Makkah, Saudi Arabia
12.2019 - 02.2020
- Planned and implemented integrated lessons to meet national standards.
- Selected, organized and distributed materials and supplies to meet classroom instructional needs.
- Utilized curriculum reflecting diverse educational, cultural and linguistic backgrounds of students served and challenged students to move beyond innate socio-cultural biases.
- Served on academic or administrative committees related to institutional policies, departmental matters and academic issues.
Student Intern
Makkah Chamber of Commerce and industry
Makkah, Saudi Arabia
06.2018 - 06.2018
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Performed administrative duties and staff support tasks.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Education
BBA - Business Administration
Umm Al-Qura University
Saudi Arabia 08.2015 - 05.2019
Skills
Microsoft office skills
Teamwork
Leadership
Public speaking
Problem solving
Time management skills
Reference
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Part Time
Dar Al-Hekma University
10.2021 - 11.2021
Registration Officer - Full Time
Dar-AlHekma University
08.2021 - 06.2022
Project Support Coordinator - Part Time
Niagara College
10.2020 - 12.2020
Vocational Business Instructor - Part Time
Niagara College
12.2019 - 02.2020
Student Intern
Makkah Chamber of Commerce and industry
06.2018 - 06.2018
BBA - Business Administration
Umm Al-Qura University
08.2015 - 05.2019