
I aspire to leave a mark and add value to the work team through the spirit of cooperation and teamwork, and to do something different within the company in order to make the customer experience a better experience... I seek to enhance my skills and gain experience with a leading entity in a suitable functional and supportive environment.
<ul><li>Working as a Technology Lead for e-banking, Mobile, and tablet banking applications as a Mainframes application developer</li><li>Responsibilities include designing, coding, testing, and maintaining Mainframe applications</li><li>Mainframe developers are also responsible for identifying and resolving technical issues, debugging, and supporting Mainframe applications throughout their lifecycle</li><li>To collaborate with other developers and stakeholders to ensure that Mainframe applications meet business requirements and adhere to coding standards</li><li>Additionally, be required to perform system maintenance tasks and participate in the development of new features and enhancements for Mainframe applications</li><li>Ensured the Production problems were resolved within SLA, with minimum time to restore critical applications</li><li>Provided permanent fixes/value adds to the application and continuous service improvements</li><li>Managed Coding, Unit testing and preparation, and Analysis of the test scenarios</li></ul> at Infosys Limited<ul><li>Working as a Technology Lead for e-banking, Mobile, and tablet banking applications as a Mainframes application developer</li><li>Responsibilities include designing, coding, testing, and maintaining Mainframe applications</li><li>Mainframe developers are also responsible for identifying and resolving technical issues, debugging, and supporting Mainframe applications throughout their lifecycle</li><li>To collaborate with other developers and stakeholders to ensure that Mainframe applications meet business requirements and adhere to coding standards</li><li>Additionally, be required to perform system maintenance tasks and participate in the development of new features and enhancements for Mainframe applications</li><li>Ensured the Production problems were resolved within SLA, with minimum time to restore critical applications</li><li>Provided permanent fixes/value adds to the application and continuous service improvements</li><li>Managed Coding, Unit testing and preparation, and Analysis of the test scenarios</li></ul> at Infosys Limited
Airbnb Claim Ambassador / Banking at Southerland Global ServicesAirbnb Claim Ambassador / Banking at Southerland Global Services
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
<ul> <li>Independently manage end-to-end payroll processing and HR operations for EMEA clients, with a primary focus on Germany.</li> <li>Ensure payroll accuracy and compliance with German labor laws and tax regulations.</li> <li>Maintain high standards of data integrity across payroll systems and employee records, supporting audit and compliance requirements.</li> <li>Deliver payroll services within defined SLAs, ensuring timely processing and minimal discrepancies.</li> <li>Act as the single point of contact for client communications, addressing payroll and HR-related queries with efficiency and professionalism.</li> <li>Generate, validate, and share payroll reports with clients and internal stakeholders, ensuring transparency and accountability.</li> <li>Continuously monitor and improve processes to enhance customer satisfaction and operational efficiency.</li> <li>Implemented process improvements to streamline operational tasks and reduce delays.</li> <li>Collaborated with cross-functional teams to enhance communication and project efficiency.</li> </ul> at STRADA GLOBAL<ul> <li>Independently manage end-to-end payroll processing and HR operations for EMEA clients, with a primary focus on Germany.</li> <li>Ensure payroll accuracy and compliance with German labor laws and tax regulations.</li> <li>Maintain high standards of data integrity across payroll systems and employee records, supporting audit and compliance requirements.</li> <li>Deliver payroll services within defined SLAs, ensuring timely processing and minimal discrepancies.</li> <li>Act as the single point of contact for client communications, addressing payroll and HR-related queries with efficiency and professionalism.</li> <li>Generate, validate, and share payroll reports with clients and internal stakeholders, ensuring transparency and accountability.</li> <li>Continuously monitor and improve processes to enhance customer satisfaction and operational efficiency.</li> <li>Implemented process improvements to streamline operational tasks and reduce delays.</li> <li>Collaborated with cross-functional teams to enhance communication and project efficiency.</li> </ul> at STRADA GLOBAL