Hi, I’m
Lama Abu Al-Naja
Jeddah
Summary
Hospital Assistant -Secretary with administrative expertise and relationship-building skills. Focused on maintaining professional office reputation and supporting smooth workflows with skills in protecting information, managing mail and tracking documents. Consistently exceeds expectations for quality and speed of work.
Education
International ColleagueJeddah
Master of Business Administration from Administration
08.2023 - Current
King Abdulaziz University
Bachelor Degree from Biochemistry
King Faisal Specialist Hospital
Office Administration program
University overview
& Research
Center- with sponsored by Niagara College Canada
Good Degree
2015
University overview
GPA: 2.86 /5
Overview
12
years of professional experience
Work history
Pepsi Cola Bughshan Company
Quality Assurance Technician
01.2012
Job overview
- Check primary and secondary raw materials
- Actively tracking complaint and communicate with suppliers
- Check packaging appearance after full good in production lines
- Daily round, preparing detailed report
- Check Quality Control Chemistry test Lab result.
Almarai/Luesine Company
Quality Control Technician
01.2013
Job overview
- Carry out effectively and efficiently products testing using instruments sampling for enabling finished products
- Participated in microbiological lab test (sensory test)
- Daily sample collection
- Preparing reports.
The Global International
Laboratory Teacher
01.2014
Job overview
- For upper and lower grades, School Responsibilities:
- Preparing experiments for the lab
- Explain chemistry experiments for student
BHG Hospital
Admission Officer
01.2015 - 01.2017
Job overview
- Responsibilities:
- Admission and discharged for in-patients.
King Faisal Specialist Hospital &Research CenterJeddah
Hospital Assistant II
09.2017 - 09.2018
Job overview
- In Radiology, Medical Eligibility,
- Medicine, and Purchasing Services Departments at King Faisal Specialist Hospital & Research Center
- Screens incoming mails and re-routes to other units
- Serves as primary contact for persons seeking appointments and meetings
- Initiates a variety of correspondences reports with confidential info
- Maintains confidentiality of information and documents
- Utilize computer for variety of activates
- Follow all Hospital related policies and procedure
- Communicate with suppliers
- Register new suppliers in the system
- Prepare Key Performance Indicator (KPI) reports
- Taking Minutes of Meetings
- Assigned SPRs request to each Buyer
- Tracking all purchase orders POs until they are successfully received by suppliers
- Handing daily zero stock items report
- Handing monthly buyer productivity report
- Handing Quarter and Annual KPI report.
King Faisal Specialist
Hospital & Research CenterJeddah
Hospital Assistant II
01.2018 - 11.2019
Job overview
- Screens incoming mails and re-routes to other units
- Serves as primary contact for persons seeking appointments and meetings
- Initiates a variety of correspondences reports with confidential info
- Maintains confidentiality of information and documents
- Utilize computer for variety of activates
- Follow all Hospital related policies and procedure
- Prepare reports for Taskforce Committees Investigations
- Taking Investigations Statements Minutes of Meetings
- Tracking of Safety reports, Authorization Entrance of visitors and daily employees attendance
- All work related required data entry in Oracle System
- Attending meetings as member of committees
- Handling the department events and awareness day as a coordinator
- Handling Safety and Security Projects as a requestor
- Handling Safety and Security staff mandatory training projects with an international training centers as a coordinator
- Participated in Infant Tracking System Committee as a member
- Participated in Fixed Assets Committee as a member
King Faisal Specialist Hospital & Research Center Jeddah, Saudi Arabia
Hospital Assistant, Safety and security Department
2019 - 2020 (1 education.year_Label)
Job overview
- Screens incoming mails and reroutes to other units.
- Serves as primary contact for persons se eking appointments and
meetings. - Initiates a variety of correspondences reports with confidential information.
- Utilize computer for variety of activates.
- Follow all Hospital related policies and procedure.
- Prepare reports for Taskforce Committees Investigations.
- Taking Investigations Statements Minutes of Meetings.
- Tracking of Safety reports, Authorization Entrance of visitors and daily
employees attendance. - All work related required data entry in Oracle System.
- Attending meetings as member of committees.
- Handling the department events and awareness day as a coordinator.
- Handling Safety and Security Projects as a requestor.
- Handling Safety and Security staff mandatory training projects with an international training centers as a coordinator.
- Participated in Infant Tracking System Committee as a member.
- Participated in Fixed Assets Committee as a member.
King Faisal Specialist
Hospital & Research CenterJeddah
Hospital Assistant II
01.2020 - 01.2022
Job overview
- Handling weekly Tumor Boards
- Handling on call schedule
- Handling weekly departmental meetings
- Handling 3 Residency Training Program as the Program Coordinator
- Taking Minutes of Meetings
- Running out the Schedules, appointment and Department meetings
Faisal Specialist
Hospital & Research CenterJeddah
Acting Senior Hospital Assistant, Consultant/Assistant Consultant
01.2022 - 02.2023
Job overview
- Handling incoming / outgoing enterprise correspondence
- Handling Department / Section heads meeting arrangements and minutes
- Handling all department credentialing process for permanent and locum,
- Handling interviews
- Monitor KPI report data
- Running out the schedules, appointment and clinic closure requests
- Initiate HR Performance Management for all staff
- Handing Re-Contracting Requests
- COURSES
- Introduction in Forensic Science, King Fahad Center for Medical
- Researches
- Preparation for IELTS Plus, British Council
- Long and Short Term Career Workshop
- Problem Solving and Management Tool
- Heart Saver Course
- Call Center Customer Service
- Team Building
- Preparation for ISO
- King Fahad Center for Medical Researches:
- Writing of Scientific Research unit
- Clinical Studies Unit
- Viruses unit
- Biophysics Unit
- Biochemistry Modern Unit
- Molecular Biology Unit
- Carcinogen Unit
- Introduction in philosophy
King Faisal Specialist Hospital & Research Center
Hospital Assistant I
02.2023 - Current
Job overview
- Handling incoming / outgoing enterprise correspondence.
- Handling all the Special Requisitions for the Departmental Project, events.
- Handling all the Department Committees and meetings.
- Administrative support in the Hospital re-designation journey
Courses
- English Language Level 9.
- IELTS Prepration.
- Great Ways to stop Procastinating.
- Problem Solving.
- Role of Communication in Resolving Conflict.
- Patient Experience.
- Self Awareness Course.
- Participated in the Secertarial Workshop as a speaker.
- Universal error.
- Internal Auditor Training Course ISO.
- Staff Scheduling Clarvia.
- Screenwriting Workshop.
Skills
- SKILLS AND ACHEIVEMENTS
- Proficient in Microsoft Word, Excel, PowerPoint
- IELTS Test Score 55
- English Typing Speed : 45 Word/Per minute
- Research Skills Including Scientific Papers Influent in Arabic Language
- Presentation and Training/Teaching Skills
- Email writing skills
- Good communication, customer service and relationship-building skills
- Flexibility
- managing databases
- Negotiation skills
- Problem Solving, good observation ability, organized, details oriented,
- Efficient , dedicated, inspiring and quick to adapt to new tasks and Surroundings
- Conflict Management Skills
- Team building
Certification
- Certified Office Administrative Assistant.
Interests
HOBBIES AND INTERSETS ,
- Reading.
- Screenwriting.
- Writing Article and short stories.
- Interest and Talent in Acting.
- Interest in sports (Self-Defense “Brazilian Jujitsu and Taekondow”).
- Hand Made Accessories.
Languages
English
Upper intermediate
Timeline
International Colleague
Master of Business Administration from Administration
08.2023 - Current
Hospital Assistant I
King Faisal Specialist Hospital & Research Center
02.2023 - Current
Acting Senior Hospital Assistant, Consultant/Assistant Consultant
Faisal Specialist
Hospital & Research Center
01.2022 - 02.2023
Hospital Assistant II
King Faisal Specialist
Hospital & Research Center
01.2020 - 01.2022
Hospital Assistant, Safety and security Department
King Faisal Specialist Hospital & Research Center
2019 - 2020 (1 education.year_Label)
Hospital Assistant II
King Faisal Specialist
Hospital & Research Center
01.2018 - 11.2019
Hospital Assistant II
King Faisal Specialist Hospital &Research Center
09.2017 - 09.2018
Admission Officer
BHG Hospital
01.2015 - 01.2017
Laboratory Teacher
The Global International
01.2014
Quality Control Technician
Almarai/Luesine Company
01.2013
Quality Assurance Technician
Pepsi Cola Bughshan Company
01.2012
King Abdulaziz University
Bachelor Degree from Biochemistry
King Faisal Specialist Hospital
Office Administration program
Good Degree
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