Microsoft Office
Lamia Alfayez
Retail Sales Officer
Riyadh
Summary
Dynamic Retail Sales Specialist with a proven track record at Mobily, adept in leveraging product knowledge expertise and effective communication abilities to boost store performance. Excelled in promotional event execution and customer assistance, enhancing shopping experiences and resolving issues promptly. Skilled in multitasking and teamwork, significantly contributing to operational efficiencies.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Retail Sales Specialist
Mobily
Riyadh, Riyadh Region
11.2018 - Current
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers and helped with product questions, selections, and purchases.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled 100+ customer inquiries in a daily bases and resolve issues promptly, maintaining a positive shopping experience for all patrons.
- Collaborated regularly with colleagues on initiatives aimed at boosting overall store performance.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Education
High School Diploma -
High School
Riyadh, Saudi Arabia 01.2007 - 08.2010
Skills
Problem-solving competence
Multitasking efficiency
Product Knowledge Expertise
Management
Time Management Capabilities
Promotional Event Execution
Marketing Strategies
Effective communication abilities
Teamwork
Customer Assistance
Retail Store Operations
Software
SAP
Certification
Sales Manager Certificate
Timeline
Sales Manager Certificate
02-2021
Sales Essentials Certificate
07-2020
Retail Sales Specialist
Mobily
11.2018 - Current
High School Diploma -
High School
01.2007 - 08.2010
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