Lamia AlFirm
Administrative Assistant, Translator, Quality Analyst, EFQM Assessor.
Riyadh
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Administrative Assistance
Ministry of National Guard Health Affairs
Riyadh
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and arrange meetings.
- Executed record filing system to improve document organization and management.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Updated spreadsheets and databases to track, analyze and report on performance.
- Interacted with vendors to purchase and set up equipment and services.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Edited documents to improve accuracy of language, flow and readability.
- Managed relational database to store information for reference, reporting and analysis.
Quality Analyst ( Tamheer )
Council of Health Insurance
Riyadh
03.2021 - 09.2021
- identify new\update external regulations applicable for CHI and assess implications on quality standard.
- Collect data from relevant stakeholders on the implementation of quality standards and policies.
- Communicate improvement areas to concerned stakeholders in order to optimize efficiency and enhance quality across all CHI.
- Draft periodical reports highlighting quality outcome, performance, deviations, improvement areas and lessons learned and communicate to receive feedback and directions
English Language Instructor
King Saud University
Riyadh
09.2018 - 06.2022
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
Education
Bachelor’s of English Language And Translation
Qassim University
QassimSkills
Report creation
Data analysis
Project Management
Office administration
Workflow planning
Records management
Business correspondence
Mail handling
Internal communications
MS Office
Flexible and Adaptable
Attention to Detail
Certification
EFQM Assessor 2021
Timeline
Administrative Assistance
Ministry of National Guard Health Affairs
06.2022 - Current
Quality Analyst ( Tamheer )
Council of Health Insurance
03.2021 - 09.2021
English Language Instructor
King Saud University
09.2018 - 06.2022
Bachelor’s of English Language And Translation
Qassim University