Lamya AlGarni

• Manage and administer access to various systems such as SAP, Active Directory, Exchange Servers, Skype Servers, and others to ensure seamless operations. Utilize RPA tools for repetitive tasks.
• Run daily health checks on key collaboration platforms including Genesys Workspace and Cisco IPT systems. Manage mobile devices with tools like Intelligent Hub.
• Provide technical support and resolve issues over email, phone, or remotely via the cloud.
• Ensure proper IT services deployment, management, and quality using systems like BMC Remedy and QPluse.

• Basic Network Configuration – Configured switches, routers, VLANs, and IP addressing.
• Network Monitoring – Used tools like Nagios and PRTG for routine maintenance and performance checks.
• Troubleshooting – Diagnosed network issues using Ping, Traceroute, and Wireshark.
• Network Security Basics – Implemented basic firewalls, VPNs, and encryption measures.
• Documentation – Created network diagrams and maintained reports on network issues.

• Assisting clients, processing banking transactions, resolving issues, and providing advice, while using programs such as Microsoft Office, banking management systems, and customer support systems.

• Supervised the inspection of individuals and goods, enforced health regulations, coordinated with relevant authorities, managed quarantine cases, and documented procedures to ensure the control of infectious diseases.

Training and managing over 600 volunteers, organizing their schedules, supervising their performance, and providing feedback to ensure their effective contributions to the organization's goals.

• Health Knowledge – Basic understanding of health, wellness, and disease prevention.

• Public Speaking – Engaging and educating groups effectively.

• Cultural Sensitivity – Respecting and adapting to diverse backgrounds.

• Active Listening – Addressing concerns and providing relevant advice.

• Collaboration – Working with healthcare professionals and community organizations.

• Problem-Solving – Addressing individual or community health challenges.