LANEI VALLES
CEBU CITY,PHILIPPINES
Summary
Dedicated professional with a strong focus on customer orientation and leadership excellence. Demonstrates exceptional time management efficiency, problem-solving abilities, and data processing skills. Proven track record in enhancing customer relations and delivering outstanding customer service. Adept at multi-tasking, active listening, and working effectively within a team. Career goal includes leveraging interpersonal skills to drive organisational success and foster positive client interactions.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Service Crew / Food beverage Counter Worker
SSP COMPANY AND INNOVATIONS
Riyadh, Riyadh Region
07.2024 - Current
- Followed procedures diligently, resulting in fewer errors on the job.
- Maintained clean, organised workspace to facilitate efficiency.
- Participated in weekly team meetings to discuss progress and targets.
- Enhanced team morale through open communication and constructive feedback.
- Improved customer satisfaction by promptly and courteously addressing concerns.
- Handled customer queries effectively, ensuring their satisfaction.
Sea freight Operator - Logistics
HOUSE OF IT
CEBU CITY , PHILIPPINES
02.2022 - 03.2024
- Identified and resolved technical issues, improving overall functionality.
- Worked on complex assembly lines, enhancing production speed.
- Documented daily operations accurately, assisting in record keeping.
- Enter data from source documents into prescribed computer databases, files, and forms.
- Maintains data entry requirements by following data program techniques and procedures.
- Process clients source documents by reviewing data for deficiencies and establishing entry.
- Priorities Obtain further information for incomplete documents.
- Resolving discrepancies by verifying with client or immediate superior for resolution.
- Logistics Platform
- Processing agent debit in the Logistics Platform
Medical representative
Hospital Care Inc.
Cebu City, Philippines
10.2021 - 01.2022
- Undertook administrative tasks related to sales reporting, ensuring accuracy at all times.
- Established strong professional relationships with key opinion leaders in the medical field.
- Ensured compliance with all company policies and regulations during promotional activities.
- Followed up on leads generated from conferences, establishing potential new clients.
- Conducted demonstrations of how to use medical equipment when necessary, increasing user confidence.
- Presented new product lines to key medical and healthcare professionals.
- Arrange meetings with the doctors and pharma owners, etc and give presentations on the drugs, medicines and medical equipment.
Sales agent
JFB CAR ACC'S and MOTORCYLES ACC'S
Cebu City, Philippines
04.2017 - 04.2018
- Established robust client relationships through effective communication and negotiation skills.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
- Developed sales pitches tailored specifically to individual client needs.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Continually developed professional knowledge in the field of sales techniques and market trends.
Service Crew / TEAM MEMBER
KFC RESTAURANT
Cebu City , Philippines
11.2014 - 03.2017
- Performed opening and closing duties regularly, ensuring readiness of venue for business operations next day.
- Prepared meals for efficient kitchen operations.
- Implemented company policies by educating team members on standard operating procedures.
- Great Customers
- Excellent Customers Service
- Communication skills, proper food handling methods, multitasking skills and food preparations.
- Perform assigned task duties safely and efficiently.
- Resolved customer complaints promptly, enhancing brand reputation.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
Cashier and Sales Staff
CARTRUCK CENTER
SM Cebu City, Philippines
04.2012 - 10.2014
- Collaborated closely with store management for daily operations success.
- Used Point of Sale system efficiently, speeding up transactions.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Education
Associate's degree - COMPUTER TECHNOLOGY
ASIAN COLLEGE OF TECHNOLOGY
Cebu City 10.2012 - 10.2014
Skills
- Customer orientation
- Time efficiency
- Time management efficiency
- Leadership excellence
- Customer Service
- Customer relations
- Problem solving
- Data processing skills
- Ability to work in a TEAM
- Multi-Tasking
- Active Listening
- Interpersonal skills
Languages
English
Intermediate
Arabic
Beginner
Timeline
Service Crew / Food beverage Counter Worker
SSP COMPANY AND INNOVATIONS
07.2024 - Current
Sea freight Operator - Logistics
HOUSE OF IT
02.2022 - 03.2024
Medical representative
Hospital Care Inc.
10.2021 - 01.2022
Sales agent
JFB CAR ACC'S and MOTORCYLES ACC'S
04.2017 - 04.2018
Service Crew / TEAM MEMBER
KFC RESTAURANT
11.2014 - 03.2017
Associate's degree - COMPUTER TECHNOLOGY
ASIAN COLLEGE OF TECHNOLOGY
10.2012 - 10.2014
Cashier and Sales Staff
CARTRUCK CENTER
04.2012 - 10.2014