LARA CUCINELLA
Prospect
Summary
An articulate, presentable, and people driven individual, who can thrive in any fast-paced work environment. Possessing the ability and confidence to approach, and communicate with new and existing stakeholders, and the ‘can do’ attitude required to complete assigned tasks effectively. Can perform autonomously, or as part of a team.
Overview
14
14
years of professional experience
Work History
Apprentice Field Officer
Electro Careers and Apprenticeships
07.2023 - Current
- Managing a caseload of 80/90 Apprentices
- Dispute resolution
- Feedback delivery to Apprentices
- Mentoring, and Supporting Apprentices
- Hiring Apprentices
- Mediating between Host Employers and Apprentices
- Reports and note taking of meetings in a timely manner
- Executing Hosts requests by hiring and selecting Candidates for Apprenticeship
- Communicating with RTO, and all relevant departments
- Liaising and presenting at schools
- Problem solving, and finding new placements for returned Apprentices
- Outstanding communication, delivering positive feedback, and feedback for the Apprentice improvement
- Career Expos Attendance and partecipation
Apprentice and Trainee Supervisor
Peer
02.2022 - 06.2023
- Pastoral care of apprentices, with phone calls, site visits, and regular contacts
- Apprentice rotation
- Successfully managing a caseload of 100 apprentices
- Host employers contacts and apprentice feedback and returns
- Managing apprentice performance
- Mediation between apprentice and host employers
- Managing paperwork such as completions and suspensions, executing site visits reports in a timely manner
- Liaising with other departments such as Customer Service and RTO
- Group interviews and apprentices selective criteria
Employment Consultant
Jobactive Matchworks
06.2021 - 02.2022
- Learnt about ESS software, support jobseekers during their transition to work, effective time management, and paperwork completion, jobseekers’ referrals to work and internal courses
- Managed own time, schedule appointments, manage referrals, paperwork, responding to queries, directing job seekers towards the right job/support
- Case manager of 160 jobseekers in the Hornsby area, then Oaklands Park area
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Developed job leads in order to increase placements.
- Managed caseloads of up to 160 monthly clients in search of gainful employment.
- Recognized client employment barriers and devised strategies to resolve.
Wellness Advisor / Apprentices support
Electrogroup
10.2019 - 05.2021
- Facilitate support for Electrogroup apprentices; liaising with CEO, management, hosts, apprentices, and Field Officers; advocate for apprentices; deliver tasks to agreed deadlines; collaborate with EAP providers; develop professional case records; ability to adjust and prioritise new and existing demands; high level of confidentiality; develop collaborative relations with apprentices, directing apprentices to the appropriate support needed; high level of Time Management, Confidentiality and Prioritising
- Created monthly Newsletter for the apprentices (high level of creativity, and ability to deliver challenging Topics on Mental Health, Coaching, Coping Strategies
- Created a company’s You Tube channel, and recorded 5 interviews (Zoom, Podcasts) with psychologists, Teachers, and figures of help, for the benefit of the Apprentices
- Successfully organized events, like R U OK day and Mental health awareness
Sales Representative / Account Manager
Diapason Cosmetics Milano, DCM
11.2018 - 10.2019
- Pitching products to clients; managing accounts (including opening and servicing new accounts)
- identifying new clients; handling stock and order forms; issuing invoices; processing orders and payments; undertaking market and competitor research; keeping products and services up to date; KPI sales tracking; territory planning; filling daily call sheet; planning and executing weekly and monthly calls cycle
- Reporting weekly and monthly figures to the National Manager
- Opened three new accounts in one month with an expectancy framework of six months
- Brought back previous buying clients (busy salon with extremely good reviews, in Maitland-Newcastle area)
- Increased business revenue by 10% with the up-selling technique, and monthly offers and deals
- Successfully managed area territory from North of Sydney to the whole of Sydney plus Central Coast.
Head waitress
02.2011 - 12.2016
- Handling bookings, maintaining quality customer service, carrying out general wait staff duties, handling complaints.
Uber Driver Associate
Uber
01.2017 - 11.2018
- Managing, scheduling, planning and maintaining financial records effectively
- Interacting with customers and liaising with head business as required
- Maintained a driver star rating of 4.94 over 2350 trips in the working year
- Had more than 1000 five-star trips
- Received 242 compliments, and many “thank you” notes.
- Customer service and customer relations
Education
Bachelor of Counselling (coaching) - undefined
Australian College of Applied Psychology - ACAP
2016
Cert. III and IV in Fitness - undefined
Australian College of Sport and Fitness - ACSF
2012
Diploma Of Commercial Cookery And Business - Hospitality Management
Sydney International College - SIC
2008
Skills
- Prioritization and scheduling
- Skill enhancement initiatives
- Skilled in relationship building
- Regular time management
- Effective prioritization
- Managing change effectively
- Team-oriented approach
- Proficient in both verbal and written communication
- Delivering constructive feedback
- Effective leadership
- Apprentice coordination
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
French
Elementary
Timeline
Apprentice Field Officer
Electro Careers and Apprenticeships
07.2023 - Current
Apprentice and Trainee Supervisor
Peer
02.2022 - 06.2023
Employment Consultant
Jobactive Matchworks
06.2021 - 02.2022
Wellness Advisor / Apprentices support
Electrogroup
10.2019 - 05.2021
Sales Representative / Account Manager
Diapason Cosmetics Milano, DCM
11.2018 - 10.2019
Uber Driver Associate
Uber
01.2017 - 11.2018
Head waitress
02.2011 - 12.2016
Bachelor of Counselling (coaching) - undefined
Australian College of Applied Psychology - ACAP
Cert. III and IV in Fitness - undefined
Australian College of Sport and Fitness - ACSF
Diploma Of Commercial Cookery And Business - Hospitality Management
Sydney International College - SIC
Similar Profiles
Nathan CakebreadNathan Cakebread
Apprentice Electrician at Electro Careers & ApprenticeshipsApprentice Electrician at Electro Careers & Apprenticeships
Lachlan MackayLachlan Mackay
Electrical Apprentice at Electro Group Apprenticeships and TrainingElectrical Apprentice at Electro Group Apprenticeships and Training
Jamie ZehnderJamie Zehnder
Apprentice Carpenter at East Coast Apprenticeships - BurpengaryApprentice Carpenter at East Coast Apprenticeships - Burpengary
Walker KeatonWalker Keaton
Security Officer at New Model LogisticsSecurity Officer at New Model Logistics
Benjamin LawrenceBenjamin Lawrence
Casual at IVE GroupCasual at IVE Group