Larnka Foran

• Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
• Opening of new bank accounts. Personal, Business, Club and Term Deposits.
• Selling variety of insurance products. Travel, Car and Home & Contents policies.
• Assessment and recommendation of Personal loans to be approved.
• Assessment and recommendation of Home loans to be approved.
• Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
• Streamlined loan processing for improved efficiency and faster approvals.
• Increased customer loyalty through the development of personalized relationships with clients.
• Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
• Cash handling on teller.
• Played a role in driving successful audit results through diligent record-keeping practices.
• Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.

Co-Created a School Banking programme on behalf of the Mount Gambier & District Community Bank.

Our 8 week programme consisted of 1 hour weekly visitations to two local schools, these pre planned and carefully considered sessions were based on the basics of banking and were: reading/checking statements, savings ideas, banking history, card safety, budgeting and loans.

Skills from this role:

• Self motivated, with a strong sense of personal responsibility
• Effective time management, due to having to meet my normal targets and responsibilities in my Customer Relationship Officer role.
• Proven ability to learn quickly.
• Worked well with my colleague in the team setting, as well as the school teachers and students.
• Passionate about teaching the students the importance of basic banking practises as a life skill.
• Organisation at a high level. Making sure all pre planned material was ready for the next session.
• Identified issues, and provided solutions to problems.
• Built strong positive relationships with schools, teachers and students

Our school banking programme was then handed over to the Bendigo Bank in 2017.

• Developed strong relationships with tours, securing good deals and discounts for clients.
• Designed personal itineraries for singles, couples and families based on a thorough understanding of each clients interests and budget constraints.
• Developed strong client relationships.
• Customer service at trade shows and events. Showcasing travel products, tours and deals.
• Teamwork
• Regular trainings, attended industry conferences and networking events.
• Supervised payments via credit and debit cards and cash handling.

• Developed strong relationships with clients, ensuring repeat business and referrals for new clients.
• Cash handling teller duties
• Foreign cash handling
• Opening of accounts and Term Investments
• On-going training
• Call centre operations for Insurance sales and Home loans
• Attention to detail regarding audit processes
• Cross selling of banking products
• Bulk teller cash handling