Laura Cooney
Adelaide
Summary
Passionate Learning and Development Specialist with proven experience designing and delivering impactful learning solutions that build employee capability, improve engagement, and support business performance. Experienced in leading onboarding and induction programs that enable new starters to quickly build confidence and reach productivity. Strong collaborator who partners with cross-functional stakeholders to identify learning needs, address capability gaps, and develop tailored training initiatives. Skilled in LMS administration, compliance reporting, and maintaining accurate training records to support audit, organisational requirements and operational administrative tasks.
Overview
12
12
years of professional experience
Work History
Learning and Development Specialist
WSAudiology
Adelaide, SA
03.2023 - Current
- Design and deliver training programs that enhance employee capability, engagement, and performance.
- Partner with cross-functional teams to identify learning needs and develop tailored training solutions.
- Create and maintain training materials, e-learning content, and supporting resources across multiple learning formats.
- Facilitate onboarding, workshops, and professional development sessions to improve new hire integration and accelerate time to productivity.
- Evaluate training effectiveness through feedback, assessments, and data analysis to drive continuous improvement.
- Manage Learning Management System (LMS) administration, including user access, content updates, compliance tracking, and reporting.
- Provide ongoing support and coaching to employees and stakeholders, promoting best practices and a culture of continuous learning.
- Maintain accurate training records, certifications, and completion data to support compliance and organisational reporting.
Hearing Care Coordinator
WSAudiology
Adelaide, SA
03.2021 - 03.2023
- Managed front desk operations, including client check-in, appointment scheduling, and enquiries.
- Coordinated client communications via phone and email, maintaining accurate records and confirming appointments.
- Delivered exceptional customer service by resolving enquiries and concerns promptly and professionally.
- Processed invoices and supported day-to-day financial administration to ensure accurate and timely payments.
- Maintained confidential client information in line with privacy and organisational policies.
- Trained and supported new team members on customer service standards and operational processes.
- Managed office supplies, maintained an organised reception environment, and supported efficient clinic operations.
- Thrived in a fast-paced environment by prioritising multiple tasks and meeting competing deadlines.
Retail Assistant Manager
Betts Group
Adelaide, SA
04.2014 - 02.2021
- Coordinated visual merchandising initiatives to create an engaging shopping experience for customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks when manager was absent.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Managed employee scheduling, optimizing coverage during peak hours while minimising labor costs when manager was absent.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Education
Certified Learning And Development Specialist - Learning And Development
AIHR
Adelaide, SA03-2026
High School Diploma -
Nazareth Catholic School
Adelaide, SA11-2014
Skills
- Organisational development
- E-learning design
- Facilitation techniques
- Blended learning
- Orientation and onboarding
- Training material development
- Adult learning theory
- Soft skills training
- Training delivery
- Proficient in Microsoft 365 applications
- Needs assessment
- Experienced with learning management systems
Accomplishments
- Participated in the launch of a new system Australia wide.
- Designed and delivered structured training programs that improved employee capability, engagement, retention, and overall performance across the business.
- Led onboarding and induction programs that accelerated new starter integration and reduced time to productivity.
- Partnered with cross-functional stakeholders to identify capability gaps and develop tailored learning solutions aligned to operational needs.
- Managed LMS compliance tracking and reporting, ensuring accurate training records and supporting organisational audit requirements.
Timeline
Learning and Development Specialist
WSAudiology
03.2023 - Current
Hearing Care Coordinator
WSAudiology
03.2021 - 03.2023
Retail Assistant Manager
Betts Group
04.2014 - 02.2021
Certified Learning And Development Specialist - Learning And Development
AIHR
High School Diploma -
Nazareth Catholic School