LAUREN MASTRIPPOLITO
Adelaide
Summary
Organised, community-driven, and adaptable professional currently completing a Bachelor of Arts majoring in Sociology and Cultural Studies with a minor in Psychology. Passionate about equity, accessibility, and inclusive support services. Bringing over eight years of customer service experience, three years in supervisory roles, and proven strengths in administration, communication, and community engagement. Eager to contribute to a mission-based organisation committed to advocacy and social inclusion.
Overview
7
7
years of professional experience
Work History
Student Ambassador
Adelaide University (Merger Transition)
05.2025 - Current
- Lead campus tours and engage prospective students through virtual and in-person events.
- Communicate complex university information clearly and empathetically.
- Represent the university at Open Days and outreach events with professionalism and approachability.
Shift Supervisor
Carl's Jr. St Peters
03.2020 - Current
- Promoted to second-in-command after completing management training across two stores.
- Manage rosters, staff performance, cash handling, inventory, and daily operations.
- Resolve customer complaints and maintain logs for follow-up using internal databases and Excel.
- Achieved platinum and gold ratings on safety audits through consistent policy adherence.
- Coached team members to improve upselling techniques and boost customer satisfaction.
Womens Lacrosse Official
SALO
05.2019 - Current
- Awarded state accreditation after officiating my second junior national tournament.
- Actively applies extensive feedback, knowledge and advice from head officials.
- Maintains a high level of professionalism while conducting myself on/off the field.
Front of House
Zeea's Eatery
10.2022 - 12.2022
- Delivered warm and attentive customer service in a fast-paced dining environment.
- Anticipated guest needs and provided table-side support.
Cashier
Foodland Prospect
02.2018 - 12.2019
- Assisted customers with transactions and in-store queries.
- Resolved issues at point-of-sale with care and efficiency.
Education
Bachelor of Arts - Sociology, Cultural Studies And Psychology
University of South Australia
Adelaide, SA07-2027
High School Diploma -
Adelaide High School
Adelaide09-2021
Skills
- Administrative coordination & communication
- Client service & frontline support
- Team leadership & training
- Conflict resolution & complaint handling
- Data entry & database management
- Event planning & stakeholder liaison
- Community engagement
- Microsoft Office & Excel proficiency
- Friendly and approachable
Timeline
Student Ambassador
Adelaide University (Merger Transition)
05.2025 - Current
Front of House
Zeea's Eatery
10.2022 - 12.2022
Shift Supervisor
Carl's Jr. St Peters
03.2020 - Current
Womens Lacrosse Official
SALO
05.2019 - Current
Cashier
Foodland Prospect
02.2018 - 12.2019
Bachelor of Arts - Sociology, Cultural Studies And Psychology
University of South Australia
High School Diploma -
Adelaide High School
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