Lavanya Selvanarayanan
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in customer experience mapping, decision-making competence, and process improvement. Demonstrates strong critical thinking and change management skills, supported by Six Sigma certification. Proficient in business analysis, project management, and project budgeting, with a focus on timeline management to drive successful outcomes. Committed to leveraging these skills for continuous improvement and strategic growth within an organization.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Full-time parenting
Career Break
Chennai, India
2018.10 - 2022.12
Senior consultant
Mobius Knowledge Services
Chennai, India
2014.10 - 2018.09
- Identified continuous opportunities for Key Process Improvement and automation.
- Executed Waste Reduction initiatives to eliminate inefficiencies.
- Implemented Lean and Six Sigma methodologies to enhance process quality.
- Conducted Gap Analysis, resulting in reduced project costs and stabilised processes.
- Demonstrated functional knowledge of both Waterfall and Agile (Scrum) methodologies.
- Streamlined operational processes by implementing innovative techniques.
- Facilitated training workshops to improve team skills.
- Delivered high-quality reports, ensuring client satisfaction.
- Collaborated with cross-functional teams for project completion.
Consultant
Mobius Knowledge Services
Chennai, India
2013.04 - 2014.10
- Conducted thorough market research to identify potential growth opportunities.
- Led the implementation of innovative technologies for increased productivity.
- Recommended improvements on business processes for optimized performance and profitability.
- Collaborated with a variety of industry professionals for effective project delivery.
Education
Bachelor of Engineering - Computerscience
Anna University
Chennai, Tamilnadu, India 2007.08 - 2011.05
Master of Business Administration - Marketing
Thiagarajar School of Management
Madurai, Tamilnadu, India 2011.08 - 2013.05
Doctor of Philosophy (Part Time) - Marketing
Thiagarajar School of Management
Madurai, Tamilnadu, India 2022.12 -
Skills
- Customer experience mapping
- Decision-making competence
- Process improvement
- Critical thinking
- Change management
- Project budgeting
- Business analysis
- Project management
- Six Sigma certification
- Timeline management
Accomplishments
Got Appreciation Certificate for "Innovative Ideas" in Solving Business Problems on 16th Sep 2024 in Mobius Knowledge Services, Chennai.
Presented Paper "Investigate the effectiveness of AI-powered driver assistance systems to enhance the customer experience and emotional wellbeing: a review-based study" in AIRSI2024, University of Zaragoza (Spain), June 10-13, 2024
Presented Paper Impact of AI-powered Customer Engagement on Luxury Brands by Elevating Customer Experience with Enhanced Digital Interactions at the 3rd International Marketing Conference (iMarC III) held at the Indian Institute of Management Shillong on 30th & 31st of January 2024.
Presented Paper at "A study on the Effectiveness of AI in Customer Engagement by Enhancing Customer Experience in the Service Industry" at Vपणन International Marketing Conference hosted by the Indian Institute of Management Visakhapatnam, Andhra Pradesh, India, during May 5 – 6, 2023.
Certification
Lean Six Sigma Green Belt trained.
Timeline
Doctor of Philosophy (Part Time) - Marketing
Thiagarajar School of Management
2022.12 -
Full-time parenting
Career Break
2018.10 - 2022.12
Senior consultant
Mobius Knowledge Services
2014.10 - 2018.09
Consultant
Mobius Knowledge Services
2013.04 - 2014.10
Master of Business Administration - Marketing
Thiagarajar School of Management
2011.08 - 2013.05
Bachelor of Engineering - Computerscience
Anna University
2007.08 - 2011.05