Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
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Lavanya Selvanarayanan

Lavanya Selvanarayanan

Riyadh,Saudi Arabia

Summary

Accomplished professional with expertise in customer experience mapping, decision-making competence, and process improvement. Demonstrates strong critical thinking and change management skills, supported by Six Sigma certification. Proficient in business analysis, project management, and project budgeting, with a focus on timeline management to drive successful outcomes. Committed to leveraging these skills for continuous improvement and strategic growth within an organization.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Full-time parenting

Career Break
Chennai, India
10.2018 - 12.2022

Senior consultant

Mobius Knowledge Services
Chennai, India
10.2014 - 09.2018
  • Identified continuous opportunities for Key Process Improvement and automation.
  • Executed Waste Reduction initiatives to eliminate inefficiencies.
  • Implemented Lean and Six Sigma methodologies to enhance process quality.
  • Conducted Gap Analysis, resulting in reduced project costs and stabilised processes.
  • Demonstrated functional knowledge of both Waterfall and Agile (Scrum) methodologies.
  • Streamlined operational processes by implementing innovative techniques.
  • Facilitated training workshops to improve team skills.
  • Delivered high-quality reports, ensuring client satisfaction.
  • Collaborated with cross-functional teams for project completion.

Consultant

Mobius Knowledge Services
Chennai, India
04.2013 - 10.2014
  • Conducted thorough market research to identify potential growth opportunities.
  • Led the implementation of innovative technologies for increased productivity.
  • Recommended improvements on business processes for optimized performance and profitability.
  • Collaborated with a variety of industry professionals for effective project delivery.

Education

Bachelor of Engineering - Computerscience

Anna University
Chennai, Tamilnadu, India
08.2007 - 05.2011

Master of Business Administration - Marketing

Thiagarajar School of Management
Madurai, Tamilnadu, India
08.2011 - 05.2013

Doctor of Philosophy (Part Time) - Marketing

Thiagarajar School of Management
Madurai, Tamilnadu, India
12.2022 -

Skills

  • Customer experience mapping
  • Decision-making competence
  • Process improvement
  • Critical thinking
  • Change management
  • Project budgeting
  • Business analysis
  • Project management
  • Six Sigma certification
  • Timeline management

Accomplishments

Got Appreciation Certificate for "Innovative Ideas" in Solving Business Problems on 16th Sep 2024 in Mobius Knowledge Services, Chennai.


Presented Paper "Investigate the effectiveness of AI-powered driver assistance systems to enhance the customer experience and emotional wellbeing: a review-based study" in AIRSI2024, University of Zaragoza (Spain), June 10-13, 2024


Presented Paper Impact of AI-powered Customer Engagement on Luxury Brands by Elevating Customer Experience with Enhanced Digital Interactions at the 3rd International Marketing Conference (iMarC III) held at the Indian Institute of Management Shillong on 30th & 31st of January 2024.


Presented Paper at "A study on the Effectiveness of AI in Customer Engagement by Enhancing Customer Experience in the Service Industry" at Vपणन International Marketing Conference hosted by the Indian Institute of Management Visakhapatnam, Andhra Pradesh, India, during May 5 – 6, 2023.

Certification

Lean Six Sigma Green Belt trained.


Timeline

Doctor of Philosophy (Part Time) - Marketing

Thiagarajar School of Management
12.2022 -

Full-time parenting

Career Break
10.2018 - 12.2022

Senior consultant

Mobius Knowledge Services
10.2014 - 09.2018

Consultant

Mobius Knowledge Services
04.2013 - 10.2014

Master of Business Administration - Marketing

Thiagarajar School of Management
08.2011 - 05.2013

Bachelor of Engineering - Computerscience

Anna University
08.2007 - 05.2011

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Lavanya Selvanarayanan