LAVONNA SUJI
Alkhobar
Summary
Diligent Team Leader with background in overseeing restaurant operations and staff. Successfully managed team performance and customer satisfaction initiatives. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Restaurant Supervisor
Fatto - Italian Cuisine
Alkhobar, Saudi Arabia
12.2021 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
Waitress
Panari Hotel
03.2017 - 06.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Artcaffe Coffee &Bakery
Waitress
01.2013 - 07.2015
- Contributed to a positive work environment by fostering teamwork and collaboration among colleagues.
- Worked closely with supervisors to address any workflow issues or concerns promptly, minimizing disruptions to daily operations.
- Consistently met or exceeded performance expectations as evidenced through positive feedback from supervisors and team members alike.
- Demonstrated commitment to continuous improvement through participation in professional development opportunities related to doffer roles and responsibilities.
Education
Certificate - Front Office Techniques
Kenya Utalli College
Nairobi, Kenya12-2012
Computer Packages
Computer Packages
Nairobi , Kenya03-2009
Skills
- Guest relations
- Service quality
- Team management
- Food safety compliance
- Restaurant policies and procedures
- Problem resolution
- Quality assurance
- Reservation handling
Timeline
Restaurant Supervisor
Fatto - Italian Cuisine
12.2021 - Current
Waitress
Panari Hotel
03.2017 - 06.2020
Artcaffe Coffee &Bakery
Waitress
01.2013 - 07.2015
Certificate - Front Office Techniques
Kenya Utalli College
Computer Packages
Computer Packages
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