Layale Boustany
Riyadh,KSA
Summary
Results-driven professional with over 15 years of experience in sales coordination, contract management, legal support, and customer service. Proven track record in process optimization, compliance enhancement, and revenue growth through effective execution and collaboration. Expertise in CRM systems, contract drafting, and customer engagement, with significant achievements in market penetration and sales target attainment. Focused on delivering excellence and fostering continuous improvement to create long-term value.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Sales Coordinator
Unigaz Arabia Co.
Riyadh
2025.02 - 2026.06
- Coordinated end-to-end sales order processing, ensuring due diligence, verification of documentation, and compliance with contract and purchase order requirements.
- Managed CRM workflows to maintain accurate records, define payment terms, and align selling costs with overall project cost structures.
- Administered customer accounts in coordination with accounting, facilitated invoicing through sales representatives, and supported smooth financial handover.
- Prepared and processed Variation Orders (VOs), validating cost implications and ensuring alignment with contractual terms and client agreements.
- Submitted material requests and executed timely handovers to operations and engineering teams, enabling efficient project execution.
- Oversaw PQD (Pre-Qualification Documents) preparation, tailoring submissions to meet client specifications and evolving market requirements.
- Maintained structured reporting and archiving systems, ensuring renewal, compliance, and proper documentation handover across sales operations.
- Acted as a liaison for clients and internal teams, resolving issues swiftly and supporting the sales cycle with reliable administrative and operational oversight.
- Key Achievement: Designed and implemented a structured archiving, documentation, and reporting system, streamlining records management and ensuring accurate, accessible, and compliant sales documentation across the department.
Saleswoman
Glo
Riyadh
2024.07 - 2024.12
- Engaged directly with customers to build rapport, identify needs, and recommend suitable products through professional conversations and personalised guidance.
- Achieved and maintained high sales targets by applying upselling and cross-selling techniques, presenting product advantages, and securing repeat business.
- Provided onboarding support and informal training to new sales representatives, ensuring consistent service quality and customer engagement across the team.
- Collected and addressed customer feedback, resolving issues where possible and escalating complex complaints to management for timely resolution.
- Ensured customer satisfaction by delivering a seamless shopping experience, promoting brand loyalty, and supporting long-term client relationships.
- Key Achievements: Successfully penetrated new markets and secured sales in previously untapped areas with no prior proven revenue.
- Consistently ranked among top sales representatives, earning Sales Rep of the Month recognition for outstanding performance.
Specialist Contracts
Aamalcom
Riyadh
2023.08 - 2024.04
- Drafted, reviewed, and negotiated contracts, ensuring compliance with legal standards, company policies, and client requirements.
- Enhanced contract governance by introducing structured compliance checks and organised documentation practices that improved efficiency and reduced contractual risk.
- Managed contract lifecycle activities including amendments, change requests, and accurate documentation to support business continuity.
- Supported senior management by preparing comprehensive weekly and monthly reports, tracking departmental submissions, and establishing a streamlined reporting framework.
- Key Achievements: Designed and implemented a reporting framework that streamlined weekly and monthly management reporting across functions, ensuring timely and consistent submissions.
- Coordinated management activities, attended meetings, and produced detailed minutes to enhance accountability and facilitate effective follow-up.
- Developed structured quotations for client proposals and CRM requirements, ensuring alignment with hiring and outsourcing services.
- Developed professional presentations and PowerPoints to support business functions and client engagement.
- Oversaw filing, archiving, and documentation systems, strengthening information accessibility and organizational efficiency.
Labor Law & Business Law
Private Tutor
BEIRUT, LEBANON
2021.01 - 2023.01
- Delivered one-to-one and small-group instruction in labour law and business law, simplifying complex statutes, case law, and contractual principles for non-legal and legal learners.
- Designed tailored lesson plans, study guides, and case-based exercises; aligned sessions to exam syllabi, university coursework, and professional needs.
- Coached students on legal reasoning, issue-spotting, and problem-question technique (IRAC), improving analytical writing and exam performance.
- Provided assignment and exam preparation support: outline reviews, mock tests, and feedback with clear improvement actions.
- Tracked progress with structured checklists and milestone goals; adjusted pace and content based on diagnostic results.
- Managed client acquisition and scheduling, maintaining professional records, session notes, and follow-up summaries.
Legal Intern
Nassif Boustany Law Firm
Beirut
2015.09 - 2021.07
- Assisted in tribunal cases and legal transactions by preparing documents, conducting prior clearance reviews, and supporting advocates in case management.
- Simplified complex legal concepts for clients, ensuring clarity, understanding, and informed decision-making through effective communication.
- Conducted legal research, organized case files, and maintained accurate documentation to support ongoing proceedings.
- Acted in an executive support capacity by managing busy calendars, coordinating meetings, arranging travel, and preparing high-level correspondence and documentation.
- Handled client communications by answering calls, responding to emails, and maintaining confidentiality in sensitive matters.
- Supported office operations by filing, creating and organizing information systems, and maintaining office equipment.
- Greeted clients and visitors professionally, ensuring a welcoming and efficient office environment.
- Key Achievement: Provided both legal and executive-level support, contributing to successful tribunal case outcomes and ensuring smooth office operations through structured coordination and documentation practices.
Legal Clerk
Elie Tarabay Law Firm
Beirut
2013.09 - 2015.09
- Reviewed case files in detail, analyzing facts and legal arguments to support senior partners in building case strategies.
- Discussed legal points and tribunal case approaches with attorneys, contributing to case preparation and resolution.
- Assisted in tribunal proceedings by preparing documentation, coordinating logistics, and ensuring timely submission of filings.
- Provided client-facing support, clarifying case status, addressing inquiries, and maintaining a professional client relationship.
- Managed filing, archiving, and organization of legal documents, ensuring accuracy and accessibility for active and closed cases.
- Delivered general administrative and executive assistance to senior lawyers, supporting daily office operations and client coordination.
- Key Achievement: Strengthened case preparation efficiency by combining legal research, client coordination, and structured documentation, enabling smoother tribunal case handling.
Flight Attendant
Middle East Airlines (MEA)
Beirut
2009.01 - 2013.09
- Delivered high-quality passenger service on regional and international flights, ensuring safety, comfort, and compliance with aviation standards.
- Conducted pre-flight safety checks, delivered clear safety briefings, and provided first aid and health & safety assistance during in-flight situations.
- Coordinated with flight crew and ground staff to support on-time departures and smooth operational flow.
- Facilitated positive travel experiences for diverse passengers, including VIP clients, families, and individuals requiring special care.
- Resolved passenger complaints and conflicts with professionalism, ensuring customer satisfaction and maintaining calm under pressure.
- Promoted airline brand image through professionalism, cultural sensitivity, and effective communication with multilingual passenger groups.
Education
Lebanese Official High-School -
Sainte Famille Maronite
Beirut, Lebanon 2000.01 - 2003.01
Bachelor of Laws - LAW
Lebanese University
Beirut, Lebanon 2003.01 - 2007.01
Skills
- Sales coordination
- CRM systems
- Customer relationship management
- Contract drafting
- Compliance
- Variation order processing
- Reporting frameworks
- Documentation
- Archiving
- Workflow organisation
- Executive support
- Scheduling
- Meeting management
- Presentations
- Training
- Mentoring
- Private tutoring
- Labour & Business Law
- First aid
- Health & safety
- Conflict resolution
- Client care
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Outlook
- Sales cycle understanding
- Product demonstration expertise
Languages
Arabic
English
French
Timeline
Sales Coordinator
Unigaz Arabia Co.
2025.02 - 2026.06
Saleswoman
Glo
2024.07 - 2024.12
Specialist Contracts
Aamalcom
2023.08 - 2024.04
Labor Law & Business Law
Private Tutor
2021.01 - 2023.01
Legal Intern
Nassif Boustany Law Firm
2015.09 - 2021.07
Legal Clerk
Elie Tarabay Law Firm
2013.09 - 2015.09
Flight Attendant
Middle East Airlines (MEA)
2009.01 - 2013.09
Bachelor of Laws - LAW
Lebanese University
2003.01 - 2007.01
Lebanese Official High-School -
Sainte Famille Maronite
2000.01 - 2003.01