Layan Khalid AlHarthy
Riyadh,Saudi Arabia
Summary
To work in a Leading Saudi Company in order to participate in the fast growth of the kingdom. This will be achieved by applying my abilities and tools I have learned to put a direct impact on the development and success of the company.
And i have an experience in Business operation specialist with communication skills. Inputs data with care and accuracy for correct, up-to-date records. Polite, punctual and friendly for professional staff and customer support.
Overview
3
3
years of professional experience
Work History
Business Suppor
STC Bank
Riyadh , Saudi Arabia
02.2022 - Current
- Review customers complaint tickets Contact banks by e-mails to solve customers' issues Update the system to let call center help customers
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Resolved or escalated customer issues for high levels of satisfaction.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Customer Service - Call Agent
STC Bank
Riyadh, Saudi Arabia
01.2021 - 01.2022
- Answer incoming calls and respond to customer's chats Manage and resolve customer complaints Issue customers tickets complaints using CRM Identify and escalate issues to supervisors Other duties as assigned
- Worked flexible hours, covering nights, weekends and bank holidays.
- Reviewed customer history to recommend appropriate products and services.
- Consistently arrived at work on time and ready to start immediately.
- Improved efficiency and productivity by acquiring new skills.
Education
Certificate of Higher Education - Scientific
The 68 high School
Riyadh 07.2020
Skills
- Good Computer & Office knowledge
- Team development and organization
- Traveling and visiting new places
- Reading books, writing stories & Browsing the Internet
- Communication skills
- Leadership
Languages
Arabic
Native
English
Advanced
C1
Writing short stories
Writing short stories is such a creative and enjoyable activity! It gives you the freedom to explore different characters, settings, and plots in a condensed format. You can let your imagination run wild and create captivating narratives that leave a lasting impact on readers.
Timeline
Business Suppor
STC Bank
02.2022 - Current
Customer Service - Call Agent
STC Bank
01.2021 - 01.2022
Certificate of Higher Education - Scientific
The 68 high School
Similar Profiles
Abdullah AlqarniAbdullah Alqarni
Network and Infrastructure Manager at STC BANKNetwork and Infrastructure Manager at STC BANK
Ammar AzharAmmar Azhar
Data Engineer at STC Group (Solutions and CCC by STC)Data Engineer at STC Group (Solutions and CCC by STC)
HANI ALDOWEEHHANI ALDOWEEH
Senior ICT solutions Designer at stc Solutions (STC HQ)Senior ICT solutions Designer at stc Solutions (STC HQ)