Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Layla Omer

Jeddah,Mecca Region

Summary

Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance. Talented Sales Representative with excellent lead generation potential and more than 5 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Seeking similar position with new client. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

5
5
years of professional experience

Work history

Sales Representative

set concept store
Jeddah, Mecca Region
06.2020 - 08.2023
  • Helped resolve client problems quickly with superior customer service.
  • Contacted satisfied customers to offer additional services.
  • Responded to telephone and in-person requests for information.
  • Used consultative sales approach to understand and meet customer needs.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Accounted for all inventory and ordered new stock.
  • Built lasting relationships with clients through customer service interactions.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Collected and processed payments.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Prepared sales contracts and oversaw signing of both parties.

Sales Assistant

Makeenspace concept store
Jeddah, Mecca Region
06.2018 - 05.2020
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Received and processed product returns.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Education

Diploma of Education - Art Department

Ethiopian International school Jeddah
Jeddah, Mecca Region
09.2006 - /2019

Skills

  • Face-to-face selling
  • Records management
  • Customer service
  • Order processing
  • Teamwork and collaboration
  • Service agreements
  • Just In Time stock control
  • Customer relations
  • Marketing
  • Sales expertise
  • Acquiring clients
  • Merchandising and display management
  • Scheduling understanding
  • Problem solving strength
  • Client service
  • Point-of-sale orders
  • Visiting customer locations

Languages

English
Fluent
Arabic
Fluent

Timeline

Sales Representative

set concept store
06.2020 - 08.2023

Sales Assistant

Makeenspace concept store
06.2018 - 05.2020

Diploma of Education - Art Department

Ethiopian International school Jeddah
09.2006 - /2019

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Layla Omer