Lisa Kellet

• Provided exceptional support for customers, leading to increased loyalty and repeat business.
• Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
• Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
• Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
• Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.

Supervised team of 3 Foster Care Assistants, 230+ Foster Carers and 40+Animal Operations Volunteers, formed strong relationships with stakeholders
• Animal Welfare Sub-Commmittee Staff Representative, beginning 2021
• Developed and implemented recruitment and training strategies for volunteers and staff

• Conducted ongoing assessments of outreach efforts to identify areas for improvement and implement necessary changes.
• Managed social media platforms to amplify outreach efforts and build connections with target audiences.
• Provided leadership in creating new programs tailored to address specific needs identified within the community.
• Coordinated volunteer recruitment, training, and management for effective community involvement.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Controlled store inventory and reviewed cash handling and operations reports.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

• Supervised staff focused on sales, inventory, and operations.
• Oversaw company inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Contacted outside vendors, nationwide and local, to handle rush jobs.
• Developed procedures and training materials to ensure staff expectations were clear in regards to performance and processes.
• Verified and tracked project and order deadlines to ensure smooth completion.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Took ownership of customer issues and followed problems through to resolution.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Coordinated all children's, teen and adult library programs.
• Conducted outreach throughout the local school district, City of Manteca events, and many others.
• Conducted storytime for All About Baby and Preschool Storytimes.
• Conducted Storytimes in schools throughout the community.
• Received and processed donated acquisitions for the library.
• Drove the expansion of library collections and programs in response to student requests.
• Trained and supervised library staff, volunteers and other personnel.
• Created displays to promote events and programs using the library's collection.