Leah Rogers
Elizabeth East
Summary
Experienced Administrative Officer with a proven track record of providing exceptional customer service in fast-paced environments. Recognized for meticulous attention to detail and strong decision-making skills, capable of effectively managing multiple tasks concurrently. Possessing a self-motivated work ethic, excelling both autonomously and as a collaborative team member.
Overview
12
12
years of professional experience
Work History
Administrative Officer
Lyell McEwin Hospital
05.2024 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Answered multi-line phone system, routing calls, adding referral's and waitlisted items onto sunrise.
- Checking in patients and rebooked appointments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Successfully completed all online training.
- Volunteered to learn new areas throughout the Hospital.
Administrative Officer
Eastern Health
11.2023 - 05.2024
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Support Worker
Viva Mutual
11.2022 - 11.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
Care Worker
Allity Aged Care
11.2012 - 11.2022
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Facilitated group activities that fostered social interaction among residents within assisted living communities.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Delivered compassionate end-of-life care, providing comfort and support to patients and their families during difficult times.
Education
Cert 3 Aged Care - Aged Care
TAFE
01.2012
Cert 3 Home And Community Care -
TAFE
01.2012
Skills
- Data entry
- Computer skills
- Time management
- Customer service
- Office administration
- Verbal communication
- Critical thinking
- Database entry
Contact
Elizabeth East, SA 5112
Referee
- Marina Stack-Neale Administration Officer Allity Aged Care
- ph. 0434894304
- Coralie Williams, supervisor Viva Mutual
- ph. 0424273092
- Shellie Rogers, Administration Officer CALHN
- ph. 0432922000
Timeline
Administrative Officer
Lyell McEwin Hospital
05.2024 - Current
Administrative Officer
Eastern Health
11.2023 - 05.2024
Support Worker
Viva Mutual
11.2022 - 11.2023
Care Worker
Allity Aged Care
11.2012 - 11.2022
Cert 3 Home And Community Care -
TAFE
Cert 3 Aged Care - Aged Care
TAFE
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