Leena Karmalla
Senior System Administrator
Dammam,Saudia Arabia
Summary
Highly-skilled Senior System Administrator with extensive experience more than 8 years in Virtualization Technology ,NUTANIX,VMWARE ,commercial and customer-focused data center. Drives business value and decision-making thorough strategic analyses and recommendations. Passionate about engaging new technologies and tools for continuous innovation.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certification
Work history
Senior Data Center Engineering
Sudatel Telecom Group. Ltd. Sudan
Khartoum, Sudan
07.2020 - Current
- Administration data center Virtual Environment, clusters, servers, storage and network.
- Installation ,implementation, configuration, deployment the Virtual environment VMware and HCI - NUTANIX.
- Linux and windows Administrator.
- Problem management, Change control , Configuration Management.
- Troubleshoot and Analysis.
- Backup operation and management
- Data center performance, availability, and capacity, and estimate the system capacity depending on monthly capacity report.
- Delivered Data center services to customers within SLA.
- Build an internal DOC with technical documentation, and Data center policies
- Negotiations with customers for hosting service, design and solutions.
- Engaged in continuous improvement, identifying opportunities to enhance processes and methodologies.
- Collaborated with team to enhance overall value through adaptive data sources, strategies and methodologies.
- Played key role in aligning modelling efforts with organizational goals for team success.
- Collaborated with stakeholders to deliver projects and contribute to broader change agenda.
IT System administrator Engineering
Sudatel Telecom
Khartoum, Sudan
08.2017 - 06.2020
- Managed system upgrades and migrations, achieving seamless transitions and minimal disruptions.
- Implemented software and hardware upgrades to boost system speed.
- Worked closely with security team to establish and enforce security policies for identity and access controls.
- Administrator Active directory, DNS, DHCP.
- Mange the Virtual environment VMware clusters and Storage.
- Managed Linux-based systems to achieve optimal performance and reliability for critical business operations.
- Build an internal DOC with technical documentation, and IT policies.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
- Designed and implemented scalable, efficient IT infrastructure in collaboration with cross-functional teams.
Service Desk Analyst
Interface. Co.Ltd
Khartoum, Sudan
07.2016 - 07.2017
- Mange Staff complaints and responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, access, or performance issues.
- Identifying the issue, will talk to the user through the required steps to resolve it or escalate to the relevant team as and when necessary.
- Provided first-line diagnosis of incidents and service requests to implement solutions.
- Performed desktop troubleshooting and equipment configuration across IT infrastructure and associated facilities.
- Documented and escalated complex issues to higher-level support, facilitating swift resolutions.
- Carried out routine collection of information, reporting and escalating unforeseen and exceptional events.
- Problem Analyzing depends on incident and do the best practice to resolve
- Handle incidents for services that the organization has inside or outsourced.
First Line support
Sudatel Telecom Group. Ltd. Sudan
Khartoum, Sudan
04.2015 - 06.2016
- Problem solving within a technical analyzing and Strong communication
- Handle incoming queries by receiving phone calls and E-mail.
- Problem Analyzing depends on incident and do the best practice to solved .
- Communication with Employees and fixed any problem related to IT environment.
Education
BSc. Hons Electronic Engineering (Telecommunication) - undefined
University of Al-Neelain
Khartoum, Sudan 01.2005 - 04.2010
Skills
- NUTANIX
- VMWARE
- Virtualization Technology
- ESXI
- Vcenter
- Nutanix Prism
- Nutanix Move
- Windows OS
- Linux
- Backup Administration
- Server Administration
- Time Management
- Change Control
- Problem Management
- Quick learner
- Agile framework understanding
- Analytics
- Presentation and communication expertise
Personal Information
Title: Senior IT System Administrator
Languages
Arabic
Native
English
Proficient
C2
Certification
1- ITIL4 Certified - Issued on Dec 2022
2- Nutanix Certified Professional - Multicloud Infrastructure - 5 " NCP " - Issued on Dec 2022
Timeline
Senior Data Center Engineering
Sudatel Telecom Group. Ltd. Sudan
07.2020 - Current
IT System administrator Engineering
Sudatel Telecom
08.2017 - 06.2020
Service Desk Analyst
Interface. Co.Ltd
07.2016 - 07.2017
First Line support
Sudatel Telecom Group. Ltd. Sudan
04.2015 - 06.2016
BSc. Hons Electronic Engineering (Telecommunication) - undefined
University of Al-Neelain
01.2005 - 04.2010
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