Leidy Carolina Lopez Arrieta
ADELAIDE
Summary
Administrative professional with a background in banking and customer service, currently based in Australia. Experienced in handling financial transactions, customer enquiries, and administrative tasks. Strong attention to detail, time management, and communication skills developed through roles in banking, retail, and service industries. Seeking an administrative or customer service role to grow professionally.
Overview
10
10
years of professional experience
Work History
Team Leader-Cleaning
Thirteen commercial cleaning
Adelaide
10.2023 - Current
- Supervised cleaning teams to maintain high service standards across various facilities.ement and cleaning staff to address concerns promptly.
- Managed daily tasks, schedules and team performance.
- Delegated tasks to staff and established clear priorities.
- Managed inventory of cleaning supplies and equipment to support operational efficiency.
- Managed daily tasks, schedules and team performance
- Communicated effectively with team members and supervisors
Admin tasks
Mama Pacha Gardens
Williamstown
01.2023 - 11.2023
- Customer service and retail.
- Assisted customers with inquiries and purchases to enhance shopping experience.
- Conducted inventory checks and maintained accurate stock levels on the sales floor.
- Executed daily opening and closing duties, ensuring accurate cash handling and reconciliation.
- Maintained a neat, clean, organized work environment that meets company standards.
- Processed sales transactions via cash register and telephone orders.
- Cultivated strong relationships with customers to encourage repeat business.
Commercial Cleaning
Consolidated Property Services
Melbourne
05.2018 - 10.2023
- Ensured cleanliness standards met in commercial environments, enhancing client satisfaction
- Coordinated time management across multiple sites, optimizing service delivery
- Engaged clients to clarify service expectations, fostering positive relationships
- Reported issues and ensured compliance with safety procedures
Commercial Cleaner
Quayclean
Melbourne
01.2020 - 01.2023
- Maintained high standards of cleanliness in commercial environments
- Reported issues and ensured compliance with safety procedures
- Commercial Cleaning and admin task.
Customer Service and Cashier
Activos (E-Pago de Colombia, Bank Bogota)
Bogota
02.2016 - 02.2018
- Managed customer accounts and resolved inquiries efficiently.
- Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
- Managed daily financial transactions and cash handling
- Assisted customers with account inquiries and services
- Ensured accuracy and compliance with banking procedures
- Resolved customer issues efficiently
Customer Service
Accion Plus (Bank Popular Colombia)
Bogota
05.2016 - 11.2016
- Assisted customers with account inquiries and services
- Ensured accuracy and compliance with banking procedures
- Resolved customer issues efficiently
- Greeted customers and provided prompt, friendly customer service.
Education
Advance Diploma - Leadership and management
Greenwich College
Melbourne, Australia01-2021
Diploma - Leadership and management
Greenwich College
Melbourne, Australia01-2020
Bachelor - International Business Administration
University Politecnico Gran Colombiano
Bogota, Colombia01-2017
Skills
- Problem solving
- Attention to Detail
- Inventory control
- Quality assurance
- Workplace safety
- Team management
- Customer relationship management
- Cash management
- Daily reporting
- Attention to detail
References
- Pedro Calderon, manager and owner, Mama Pacha Gardens, 0481374069
- Zac Lamer, Project Manager Victoria, QuayClean, 0467055848
- Christian Tacuma, Consolidated Property, 0435696931
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Team Leader-Cleaning
Thirteen commercial cleaning
10.2023 - Current
Admin tasks
Mama Pacha Gardens
01.2023 - 11.2023
Commercial Cleaner
Quayclean
01.2020 - 01.2023
Commercial Cleaning
Consolidated Property Services
05.2018 - 10.2023
Customer Service
Accion Plus (Bank Popular Colombia)
05.2016 - 11.2016
Customer Service and Cashier
Activos (E-Pago de Colombia, Bank Bogota)
02.2016 - 02.2018
Advance Diploma - Leadership and management
Greenwich College
Diploma - Leadership and management
Greenwich College
Bachelor - International Business Administration
University Politecnico Gran Colombiano