Lema Elaver
Riyadh
Summary
"Seasoned Senior Airport Services Agent with a comprehensive seven-year tenure at Turkish Ground Services. Demonstrated expertise in overseeing diverse airport operations, delivering top-notch customer service, and upholding stringent safety standards. Proficient in managing ground services, optimizing passenger flow, and adeptly resolving challenges to ensure seamless operations. Proven leadership skills in guiding teams towards operational excellence while prioritizing passenger satisfaction and safety. Eager to bring extensive experience and insights gained at Turkish Ground Services to contribute effectively in a new role."
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airport Services Agent
Istanbul Airport
06.2014 - 08.2020
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Improved airport services efficiency with thorough organization of daily tasks and responsibilities.
- Resolved customer complaints professionally, leading to increased customer loyalty and repeat business.
- Implemented innovative solutions for common travel issues, improving the overall passenger experience.
- Maintained detailed records of flight-related information, ensuring accurate communication between all relevant parties.
- Monitored gate activities closely, proactively addressing potential delays or disruptions for smoother operations.
- Coordinated luggage handling procedures, resulting in fewer lost or delayed bags for passengers.
- Trained new airport services agents, fostering a supportive team environment and enhancing overall performance.
Education
Bachelor of Arts - English Literature
Sanaa University
Riyadh, Saudi Arabia10.2011
Skills
- Strong multitasking
- Empathy and patience
- Exceptional communication
- Flight Scheduling Knowledge
- Documentation accuracy
- Passenger Assistance
- Airport Security Regulations
- Airport Safety Protocols
- Language Fluency
- Ticketing proficiency
- Baggage Handling Expertise
- Superior customer service
Certification
- Legal Aspects Of HR Mangement
- Airport Ground Handling and Ramp Operations
- Airport Customer Service Training
- Languages Arabic
- Airport Security Awareness Training
Languages
Arabic, Turkish
Native language
English
Advanced
C1
Timeline
Airport Services Agent
Istanbul Airport
06.2014 - 08.2020
Bachelor of Arts - English Literature
Sanaa University
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