Overview
Summary
Work History
Voluntary Work
Education
Certification
Competencies and Technical Skills
Languages
Timeline
Work Availability
Hi, I’m

Lena Alotaibi

Administrative Services Supervisor
Dammam
It is never too late to be what you might have been.
George Eliot
Lena Alotaibi

Overview

17
years of professional experience
5
years of post-secondary education

Summary

Professional with strong expertise in administrative operations and team leadership. Skilled in optimizing workflows, enhancing productivity, and ensuring compliance with organizational standards. Known for effective communication, problem-solving, and adaptability. Consistently delivers high-quality results through collaboration and strategic planning.

Work History

Eastern Health Cluster

Administrative Services Supervisor
09.2021 - Current

Job overview

  • Managed executive office functions for the Deputy Executive President of Finance, ensuring seamless daily operations and stakeholder communication.
  • Acted as representative for training and development programs, including cooperative training and on-the-job training (Tamheer).
  • Led change management initiatives supporting organizational transformation goals.
  • Coordinated and supervised key strategic projects, including:

o Patient Cost Accounting project as part of the Financial Transformation Program.
o Fixed Assets Management project, enhancing asset tracking and valuation.
o Succession planning project within the Executive Directorate of Finance.
o Electronic Signature implementation for procurement approvals in the Mawared financial system.

  • Collaborated closely with HR and other departments to streamline workforce planning and talent development.
  • Mentored and coached junior staff across administrative and financial departments.
  • Acted as a strategic advisor to executive leadership on Vision 2030-aligned projects.
  • Built collaborative models linking HR, finance, and operations for improved governance.
  • Recognized for impactful leadership in change management and digital adoption.

King Fahad Specialist Hospital

Administrative Roles
02.2008 - 09.2021

Job overview

  • Built a solid foundation in healthcare administration through exposure to cross-functional teams, budgeting, operational planning, and stakeholder coordination.
  • Progressed through key administrative positions at the Patient Experience Department, where I contributed to enhancing patient satisfaction initiatives and service quality as patients' complaints representative.
  • Transitioned to the Medical Services Administration, supporting clinical operations, coordinating departmental logistics, and ensuring optimal delivery of healthcare services.
  • Advanced to the Executive Directorate of Finance – Investment Division, where I played an active role in managing investment portfolios, preparing financial reports, and contributing to strategic financial planning.

Voluntary Work

  • Sanad Children Cancer Support Society. Alkhobar, 2008-present.
  • The Charity of Supporting Patients "Tarabut". Dammam, 2012-present.
  • Saudi Alzheimer Society. Riyadh, 2014-present.

Education

Gulf University
Manama, Bahrain

MBA from Leadership And Strategy
09.2024 - Current

King Faisal University
Al Ahsaa

Bachelor of Arts from Sociology And Social Work
09.2013 - 05.2017

Alalamiah Institute
Dammam

Associate of Science from Programming And Information System

Certification

  • Certified Social Worker, Saudi Commission for Health Specialties - 2018. License #17KA0051775
  • (Development of evidence & Regulations), Imam Abdurahman Bin Faisal University cooperate with Ministry of Health. May 16-18, 2023
  • (Job Analysis) Imam Abdurahman Bin Faisal University cooperate with Ministry of Health, February 14-16, 2023
  • (Key Performance Indicators KPIs) Institute of Public Administration, November 13-16 ,2022
  • (Human Recourse Planning) Institute of Public Administration, September 18-20 ,2022
  • (Patient Level Costing and System Training) Health Holding Company, May 30- 15 July, 2020
  • (Work shop in: Project Management) E1 Finance, February, 2021
  • (Clinical Costing, Clinical Coding and Revenue Cycle Management Training Program) EY -Virtual, January 31, 2021
  • (Contract Reading, writing and Negation) KFSHD, February 23-25, 2020
  • Workshop in: (Alzheimer’s Disease) (Communication skills for nurses and workers with the elderly people) (Role of the medical and social educator in the palliative care at home) Social Services Department, Government of Sharjah, October 01, 2018
  • (ISO 20001 for Complaint) KFSHD, November 2017
  • (Public Relation) KFSHD, November 22-24, 2016
  • (Leadership Skills) KFSHD, November 28, 2016
  • (Work Ethics) KFSHD, 10-11, 2011

Competencies and Technical Skills

  • Data Analysis and Decision Making
  • Change Management
  • Strategic Planning
  • Transformational Leadership
  • Time Management and Organization
  • Resource Management Systems
  • Digital Technologies and Transformation
  • Emotional Intelligence
  • Team Building
  • Problem Solving and Adaptability
  • Effective Communication
  • Project Management Tools: MS Project, Jira (Basic)
  • Data Analysis & Reporting: MS Excel (Advanced), Power BI (Basic)
  • ERP Systems: Mawared (Government Procurement System)
  • Digital Transformation Tools
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Gulf University

MBA from Leadership And Strategy
09.2024 - Current

Administrative Services Supervisor

Eastern Health Cluster
09.2021 - Current

King Faisal University

Bachelor of Arts from Sociology And Social Work
09.2013 - 05.2017

Administrative Roles

King Fahad Specialist Hospital
02.2008 - 09.2021

Alalamiah Institute

Associate of Science from Programming And Information System
Availability
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Lena AlotaibiAdministrative Services Supervisor