LEO JOSE
SUPERVISOR/ASSISTANT OPERATIONA
RIYADH,SAUDI ARABIA
Summary
Results-driven Customer Service Leader with a strong background in effective delegation and crisis management. Led initiatives that drove business development and enhanced operational efficiency through strategic staff scheduling and team growth. Focused on fostering productive work environments and improving team performance to support organisational success.
Overview
4
4
Languages
5
5
years of post-secondary education
16
16
years of professional experience
Work history
SUPERVISOR
HOMETEL LEVELS COMPOUND
RIYADH, SAUDI ARABIA
09.2019 - Current
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Identified potential risks and mitigated them through proactive measures.
- Provided constructive feedback to staff for improved performance levels.
- Ensured smooth operations with regular maintenance checks.
TEAM LEADER
HOTEL ELITE PALAZZO
COCHIN, INDIA
10.2013 - 07.2019
- Organised daily team activities to enhance productivity., ensuring smooth workflow within the team.
- Optimised workflow processes to enhance overall efficiency. for a more efficient process.
- Handled employee grievances professionally, reducing potential workplace disputes and fostering a positive team environment.
- Provided comprehensive onboarding training, enabling new hires to acclimatise quickly and contribute effectively.
Head waiter
PARK HYATT
GOA,CANSAULIM, INDIA
09.2010 - 08.2012
- Streamlined table turnover processes, enhancing operational efficiency.
- Organised staff schedules, ensuring adequate coverage during peak hours.
- Coordinated large party reservations to accommodate high-volume business periods.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Communicated regularly with management regarding customer feedback and staff performance issues.
Education
Postgraduate Degree - HUMAN RESOURCES MANAGEMENT
BHARATHIAR UNIVERSITY
INDIA 01.2011 - 03.2013
Bachelor's degree - HOTEL MANAGEMENT AND CATERING SCIENCE
KERALA UNIVERSITY
03.2005 - 03.2008
Skills
- Operational efficiency
- Staff scheduling
- Delegating effectively
- Crisis handling
- Leadership competence
- Customer service
Languages
English
Upper intermediate
Arabic
Beginner
Hindi
Intermediate
Malayalam
Native
Timeline
SUPERVISOR
HOMETEL LEVELS COMPOUND
09.2019 - Current
TEAM LEADER
HOTEL ELITE PALAZZO
10.2013 - 07.2019
Postgraduate Degree - HUMAN RESOURCES MANAGEMENT
BHARATHIAR UNIVERSITY
01.2011 - 03.2013
Head waiter
PARK HYATT
09.2010 - 08.2012
Bachelor's degree - HOTEL MANAGEMENT AND CATERING SCIENCE
KERALA UNIVERSITY
03.2005 - 03.2008