Leon Biju
MARLESTON
Summary
Skilled in front desk operations and office administration, I enhanced patient satisfaction and streamlined billing processes at Adelaide ENT Surgery. Demonstrating strong teamwork and excellent verbal communication, I efficiently managed high call volumes and patient scheduling. My proficiency in Microsoft Office and commitment to customer interaction significantly improved operational efficienc. Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Adelaide ENT Surgery
07.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas .
- sterilised medical equipment in the a chronological manor according to the procedure.
Restaurant Team Member
KFC
09.2021 - 11.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Prepared food orders, cooking on grill and operating fry station.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Medical Receptionist
Regency Medical Clinic
01.2024 - 07.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Education
Bachelor of Health Science (Physiotherapy) - Health
Flinders University
Adelaide, SA11-2028
Certificate III Business (Medical Administration) - Business
Adelaide Institute of Business And Technology
Adelaide, SA11-2023
Skills
- Front desk operations
- Strong teamwork
- Telephone etiquette
- Customer interaction
- Office administration
- Microsoft office
- Verbal and written communication
Certification
Certificate III Business (Medical Administration)
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
Medical Receptionist
Adelaide ENT Surgery
07.2024 - Current
Medical Receptionist
Regency Medical Clinic
01.2024 - 07.2024
Restaurant Team Member
KFC
09.2021 - 11.2024
Bachelor of Health Science (Physiotherapy) - Health
Flinders University
Certificate III Business (Medical Administration) - Business
Adelaide Institute of Business And Technology
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