Leonardo Daniel Castro Cuellar
English/Spanish Interpreter ,virtual Assistant, Professional Chef
Santa Ana
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Virtual Assistant and Interpreter
Global Interpreting
Santa Ana
2023.12 - Current
- Facilitates communication between healthcare professionals and patients who speak only Spanish and only English ensuring accurate interpretation of medical information during consultations, treatments, and document translations.
- Provides interpretation services for social workers assisting Spanish-speaking individuals and families, aiding in communication during assessments, case management meetings, search and clarification of documents
- Provides administrative and support services remotely in both English and Spanish, managing calendars, handling emails, scheduling appointments, and assisting with various tasks to enhance productivity for clients
Costumer Care and Technical Support
Focus El Salvador For Afffinity Cellular
2021.01 - 2023.10
- Troubleshooting of Technical Issues
- Clarification of billing information , services usage and respond to general questions
- Retention
Premium Customer Care and Technical Support Agent
Teleperformance El Salvador
2018.09 - 2020.11
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Implemented an organized ticketing system, improving response time for customer inquiries significantly.
- Monitored system performance to identify potential issues.
- Assisted with updating technical support best practices for use by team.
Chef De Partie
MSC Crociere
2016.05 - 2018.06
- Utilized culinary techniques to create visually appealing dishes.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
Education
High School Diploma -
Instituto De Modalidades Flexibles
San Salvador, El Salvador 2001.05 -
Associate of Arts - Culinary Arts/gastronomy
Academia Centro Americana De Gastronomia
San Salvador, El Salvador 2001.05 -
Skills
Documentation and Recordkeeping
Self Motivation
Decision-Making
Meeting participation
Bilingual
Timeline
Virtual Assistant and Interpreter
Global Interpreting
2023.12 - Current
Costumer Care and Technical Support
Focus El Salvador For Afffinity Cellular
2021.01 - 2023.10
Premium Customer Care and Technical Support Agent
Teleperformance El Salvador
2018.09 - 2020.11
Chef De Partie
MSC Crociere
2016.05 - 2018.06
High School Diploma -
Instituto De Modalidades Flexibles
2001.05 -
Associate of Arts - Culinary Arts/gastronomy
Academia Centro Americana De Gastronomia
2001.05 -