Leonardo Daniel Castro Cuellar
English/Spanish Interpreter ,virtual Assistant, Professional Chef
Santa Ana
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Virtual Assistant and Interpreter
Global Interpreting
Santa Ana
12.2023 - Current
- Facilitates communication between healthcare professionals and patients who speak only Spanish and only English ensuring accurate interpretation of medical information during consultations, treatments, and document translations.
- Provides interpretation services for social workers assisting Spanish-speaking individuals and families, aiding in communication during assessments, case management meetings, search and clarification of documents
- Provides administrative and support services remotely in both English and Spanish, managing calendars, handling emails, scheduling appointments, and assisting with various tasks to enhance productivity for clients
Costumer Care and Technical Support
Focus El Salvador For Afffinity Cellular
01.2021 - 10.2023
- Troubleshooting of Technical Issues
- Clarification of billing information , services usage and respond to general questions
- Retention
Premium Customer Care and Technical Support Agent
Teleperformance El Salvador
09.2018 - 11.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Implemented an organized ticketing system, improving response time for customer inquiries significantly.
- Monitored system performance to identify potential issues.
- Assisted with updating technical support best practices for use by team.
Chef De Partie
MSC Crociere
05.2016 - 06.2018
- Utilized culinary techniques to create visually appealing dishes.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
Education
High School Diploma -
Instituto De Modalidades Flexibles
San Salvador, El Salvador 05.2001 -
Associate of Arts - Culinary Arts/gastronomy
Academia Centro Americana De Gastronomia
San Salvador, El Salvador 05.2001 -
Skills
Documentation and Recordkeeping
undefinedTimeline
Virtual Assistant and Interpreter
Global Interpreting
12.2023 - Current
Costumer Care and Technical Support
Focus El Salvador For Afffinity Cellular
01.2021 - 10.2023
Premium Customer Care and Technical Support Agent
Teleperformance El Salvador
09.2018 - 11.2020
Chef De Partie
MSC Crociere
05.2016 - 06.2018
High School Diploma -
Instituto De Modalidades Flexibles
05.2001 -
Associate of Arts - Culinary Arts/gastronomy
Academia Centro Americana De Gastronomia
05.2001 -
Similar Profiles
Angel VergaraAngel Vergara
Bilingual Interpreter at Hanna Interpreting ServicesBilingual Interpreter at Hanna Interpreting Services
Patrisia MenaPatrisia Mena
Medical Interpreter/Schedule Coordinator at Beatriz Campos InterpretingMedical Interpreter/Schedule Coordinator at Beatriz Campos Interpreting
Laura PeñaLaura Peña
Online Instructor at Trans-interpretingOnline Instructor at Trans-interpreting