Leposava Tarlanovic
Serbia
Summary
Dedicated professional with 10 years of experience in hospitality, specifically in housekeeping and guest services. Known for maintaining high standards, resolving conflicts and ensuring customer satisfaction. Strong leadership skills and clear communication drive success in team environments.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
HOUSEKEEPING TEAM LEADER
VVIP residence
Riyadh, Saudi Arabia
08.2020 - Current
- Coordinate villa operations to deliver seamless service and uphold high cleanliness and service standards.
- Manage and motivate teams, training over 100 housekeeping and laundry staff to enhance performance and increase guest satisfaction.
- Oversee inventory of cleaning supplies and ensure compliance with health and safety regulations.
- Perform personalised experiences for VVIP and long-stay guests, resolving concerns effectively.
- Supervise and evaluate teams to enhance overall performance.
- Oversee wardrobe management, ensuring quality and availability of items.
- Liaising with other departments and professionals (security, maintenance, landscaping, spa, valet, logistics) and outside contractors to keep workflow running smoothly
STEWARDESS
Seabourn cruise line- luxury yachts
, Worldwide
02.2015 - 04.2020
- Managed all interior aspects of yacht, ensuring exceptional guest experiences.
- Executed concierge tasks and arranged themed events to enhance guest engagement.
- Served food and drinks, adhering to high standards of service.
- Conducted housekeeping duties, including deep cleaning of guest areas and suites.
- Handled laundry services, including delicate fabrics and wardrobe management.
- Maintained guest supplies, including minibar and toiletries.
- Cared for flowers to maintain aesthetic appeal throughout yacht.
- Participated in mandatory safety drills and emergency procedures to ensure guest safety.
ROOM/LAUNDRY ATTENDANT
Scenic cruises
, Worldwide
01.2014 - 02.2015
- Welcomed guests, addressed inquiries, and anticipated service requirements.
- Cleaned guest suites, bathrooms, public areas, and corridors to maintain high standards.
- Removed used towels and bedding, replacing with fresh items while resetting to professional standards.
- Restocked minibars and toiletries to ensure guest satisfaction.
- Cared for flowers by watering, feeding, and protecting from pests.
- Reported maintenance issues promptly to facilitate swift resolution.
- Washed and ironed guest laundry and linens to uphold quality.
- Collected and delivered clean laundry efficiently.
TRAVEL CONSULTANT
Kontiki travel agency
Belgrade, Serbia
08.2012 - 12.2013
- Interacted with clients to assess goals and preferences for tailored service.
- Researched and recommended ideal locations, transport, lodging, and tours.
- Managed end-to-end booking processes, including flights, hotels, and guides.
- Coordinated logistics by overseeing payment transactions.
- Processed customer deposits, withdrawals, and transfers accurately.
- Provided form filling services for visa applicants to streamline applications.
Education
Diploma - Tourism and hospitality
High school of economics
Loznica, Serbia 09.2009 - 05.2013
Skills
- High standards maintenance
- Strong leadership
- Clear communication
- Conflict resolution expertise
- Time management
- Customer satisfaction orientation
- Team motivation
- Attention to detail
- Microsoft excel
- CultureAmp
Languages
Serbian
Native
English
Fluent
Russian
Elementary
Certification
- Fundamentals of management https://coursera.org/share/4705ad93848bb900498871393b29bbdc
- Effective communication skills https://coursera.org/share/98c51207752a11612566b0b23c61b2f5
- Developing interpersonal skills https://coursera.org/share/499cf02de9b279e73a89f8d7c0ec5d84
- Types of conflict https://coursera.org/share/d3b193cdfb66d873fd580d53d4e7fc7a
- Conflict resolution skills https://coursera.org/share/bb7f8c3d8dfad93007b43bd1bf7efb7c
- Conflict transformation https://coursera.org/share/76a4a42a6546f6deca860328451bd364
- Stress management techniques https://coursera.org/share/bf6c40771cd28c155c0d0ad5c614e012
References
References available upon request.
Timeline
HOUSEKEEPING TEAM LEADER
VVIP residence
08.2020 - Current
STEWARDESS
Seabourn cruise line- luxury yachts
02.2015 - 04.2020
ROOM/LAUNDRY ATTENDANT
Scenic cruises
01.2014 - 02.2015
TRAVEL CONSULTANT
Kontiki travel agency
08.2012 - 12.2013
Diploma - Tourism and hospitality
High school of economics
09.2009 - 05.2013