LIAQ UR RAHMAN

• Manage the day-to-day service delivery and performance of the Soft Services Department including, Cleaning & Facade Cleaning, Pest Control, Waste Management, Timetabling, Landscape, Service Desk and Administration Departments.
• Manage, support and coach internal team members to deliver service against company objectives.
• Develop monthly activity reports as required by senior management and other service users to ensure optimum delivery across all the identified areas of service.
• Liaise with all internal stakeholders/tenants on a regular basis to identify their future needs and expectations in regard to the services provided.
• Undertake Key Performance Indicator (KPI) or Service Level Agreement (SLA) inspections and provide service delivery reports to the senior management.
• To proactively identify and monitor all risk associated with Contractual and Departmental Outputs of the Soft Services Department and escalate to the Line Manager as required.

• Ensure that the Company's accountancy documentation and administration procedures are carried out to the Compliance Standards
• Comply with all relevant sections of the Quality Assurance Audit and to complete routine audits at a frequency as indicated in the 'Unit Activity Calendar'
• Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs
• The management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets
• Provide leadership, role modelling and direction to the delivery teams within the soft services areas
• Accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made
• Oversee day to day running of Site Soft Services in respect of Cleaning, and Contract Procurement & Housekeeping
• Assume full responsibility for management of soft services against contracted scope of works (Land Scape, Pest Control, Minor Building Fixes & Repairs, OSD, Furniture warehouse)
• Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded
• Deliver consistent and improved quality of Soft Services
• Implementing incident management plans, Coordinating, and facilitating workflow, developing maintenance plans
• Comply with all Company & Client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene & cleanliness
• Delivery of continued safety awareness to all staff and engage in biweekly positive safety conversations.

• Review facilities supplier contract agreements and commercial terms and conditions.
• Coordinating and managing the delivery of Soft Facilities management services, such as but not limited to complete janitorial services, Warehouse operations, Mail service, Minor building fixes & Repairs as per Saudi Aramco standards.
• Preparing a detailed monthly report (regarding activities, camp safety & Contract Audit and work safety- Monthly invoices, RPO'S- Vehicles Safety Program-MIS & MAR) for discussion with the Projects GM & Proponents

• Revising the contract with proponents on an annual
basis to re-assign the correct rebate & Services,
Coordinating between the lines as a focal point with
vendors & Proponents (Camps Safety & Camp
Maintenance).
• Managing a staff force of 200+ in line with contract
for a service of maintenance, janitorial services, minor
building fixes & Repairs, Mail Service operations and
warehouse operations Evaluate the work quality of staff
and other subordinates. Coordinate with other offices
and units for things that are not within the scope of the
• Coordinating safety audits, safety programs & Safety
violations with proponent on case-to-case basis
facilities service team.

• Responsible for acting as the focal point in the general management team for all facility operational matters.
• Maintain accurate records of the condition of the equipment and other systems in the building; create a schedule of regular evaluation of the facilities.
• Participate in the development of policies and procedures that affect the use of supplies and facilities.
• Ensure that all the equipment and other facilities are working properly.
• Create monitoring systems or programs in the institution to detect problems as early as possible.
• Initiate interventions to solve problems in the facilities.

• Responsible for smooth operation of the floor assigned.
• Responsible for the performance of floor attendant
• Ensures that the entire operation is performed as per the laid down standards.
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department
• Assist Housekeeping Manager with training requirements.

Key Responsibilities
• Responsible for smooth operation of the floor
assigned.
• Responsible for the performance of floor attendant.
• Organizes and facilitates the room making process.
• Daily allocation of rooms and deep cleaning tasks to
team members.
• Responsible for the cleanliness of guest rooms,
corridors, and heart of the house area of the floor.
• Ensures that the entire operation is performed as per
the laid down standards.