LIBIN THOMAS
PATHANAMTHITTA,INDIA
Summary
Accomplished professional with extensive expertise in event planning, guest services, and staff management. Demonstrates exceptional leadership acumen and motivational aptitude, ensuring outstanding customer service and team coaching. Proficient in food safety and sanitation, inventory control systems, and cost management, with a proven track record of enhancing profit margins through effective sales techniques. Skilled in using MS Office applications and hotel management systems to streamline operations. Committed to quality assurance guidelines and supply chain understanding to optimise performance monitoring and stock rotation. Career goals include advancing into senior management roles to further drive organisational success through innovative strategies.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Shift Leader
Swiss Butter
Jeddah, Saudi Arabia
2023.06 - Current
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Maintained high standards of customer service for improved satisfaction ratings.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Facilitated positive work culture through open communication and feedback sessions.
- Identified areas for improvement whilst conducting routine audits on operations and services provided.
- Implemented new procedures which boosted overall productivity.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Led team meetings to foster communication and improve work efficiency.
- Conducted regular equipment checks for optimal performance.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
- Coordinated employee tasks to meet business objectives efficiently.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Assisted customers in product selection, improving sales figures consistently.
- Ensured smooth operational flow by effectively managing shift schedules.
- Dealt promptly with staff conflicts, resulting in a harmonious working environment.
- Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
- Provided instructions and feedback to team during shifts.
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Answered questions and resolved employee complaints.
- Practiced food and health safety to comply with guidelines.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
- Developed continuous improvement initiatives to drive team efficiencies.
- Reconciled cash drawers and prepared bank deposits.
- Updated training and procedures to address skills gaps and challenges.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Senior Captain
Hotel Almaali Jazan
Jazan, Saudi Arabia
2018.01 - 2022.12
- Monitored cargo handling operations to ensure timely delivery and minimal damage.
- Adhered strictly to environmental policies, contributing significantly towards marine conservation efforts.
- Executed detailed voyage plans for optimal travel times without compromising passenger comfort or safety standards.
- Oversaw administrative duties for smoother cruise operations.
- Managed emergency situations effectively, ensuring the safety of passengers and crew.
- Led successful rescue operations during severe weather conditions by coordinating efficient evacuation procedures.
- Ensured safety during voyages by meticulously preparing and reviewing navigation plans.
- Promoted team spirit amongst crew members, resulting in improved morale and productivity onboard ship.
- Coordinated with port officials for streamlined docking procedures, leading to reduced downtime.
- Trained junior officers, fostering a collaborative work environment on board the ship.
- Supervised loading and unloading processes to prevent cargo mishandling incidents.
- Upheld company reputation by enforcing strict adherence to maritime laws and regulations amongst the crew members.
- Evaluated technical reports regularly, maintaining an up-to-date knowledge of vessel condition.
- Enhanced passenger experience with rigorous quality checks of onboard facilities.
- Participated actively in drills to demonstrate best practices in crisis management.
Senior Waiter
ADNH-Compass
Abu Dhabi
2012.01 - 2018.01
- Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
- Ensured prompt bill payment at end of meal, minimising waiting time for customers.
- Upheld company procedures and policies consistently in daily operations.
- Managed table settings for enhanced dining experience.
- Contributed positively to team morale by maintaining a supportive attitude towards colleagues on shift.
- Handled customer complaints professionally, resulting in satisfactory resolution.
- Facilitated special requests from customers, improving overall satisfaction rate.
- Fostered positive relationships with customers through attentive service, enhancing their dining experience.
- Advised customers on suitable wine pairings based on chosen dishes, enhancing their culinary enjoyment.
- Improved restaurant efficiency with timely food delivery to tables.
Senior Captain
Hotel Backwater Ripples
Kottayam, India
2012.01
- Improved fuel efficiency through careful route planning and speed control measures.
- Led successful rescue operations during severe weather conditions by coordinating efficient evacuation procedures.
- Supervised loading and unloading processes to prevent cargo mishandling incidents.
- Directed ship maintenance, resulting in better vessel performance.
- Trained junior officers, fostering a collaborative work environment on board the ship.
- Executed detailed voyage plans for optimal travel times without compromising passenger comfort or safety standards.
- Upheld company reputation by enforcing strict adherence to maritime laws and regulations amongst the crew members.
- Promoted team spirit amongst crew members, resulting in improved morale and productivity onboard ship.
- Ensured safety during voyages by meticulously preparing and reviewing navigation plans.
- Conducted regular training sessions aimed at improving crew efficiency and response time during emergencies.
- Managed emergency situations effectively, ensuring the safety of passengers and crew.
Senior Waiter
Hotel Jeddah Trident
Jeddah, Saudi Arabia
2009.01 - 2011.01
- Maintained high standard of customer service by attentively taking orders and serving meals.
- Checked quality of delivered goods promptly upon arrival, preventing any potential issues before they arose.
- Handled customer complaints professionally, resulting in satisfactory resolution.
- Fostered positive relationships with customers through attentive service, enhancing their dining experience.
- Communicated effectively with kitchen staff to ensure order accuracy.
- Oversaw reservations, ensuring smooth flow of customers during peak hours.
- Improved restaurant efficiency with timely food delivery to tables.
- Assisted in inventory management for better stock control.
- Advised customers on suitable wine pairings based on chosen dishes, enhancing their culinary enjoyment.
- Upheld company procedures and policies consistently in daily operations.
- Managed table settings for enhanced dining experience.
Senior Waiter
Hotel Nila Palace
Kollam, India
2009.01
- Managed table settings for enhanced dining experience.
- Communicated effectively with kitchen staff to ensure order accuracy.
- Trained junior waitstaff, leading to increased team performance.
- Advised customers on suitable wine pairings based on chosen dishes, enhancing their culinary enjoyment.
- Kept cleanliness and hygiene standards high whilst working in the dining area.
- Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
- Ensured prompt bill payment at end of meal, minimising waiting time for customers.
Waiter
Hotel Maurya Rajadhani
Trivandrum, India
2007.01 - 2009.01
- Managed table settings for optimal dining experience.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Delivered excellent customer service through friendly and polite interaction.
- Handled payment transactions to guarantee smooth customer checkout process.
Trainee waiter
Hotel Prince Palace
Trivandrum, India
2007.04 - 2007.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
Education
Diploma - Hotel Management
Institute of Management IIMS
Cochin, Kerala, India 2006.03 - 2007.05
Vocational Higher Secondary - Marketing And salesmanship
Govt.V.H.S.E
Koodal, Kerala, IndiaHigh School -
Govt.V.H.S.E
Koodal, Kerala, IndiaSkills
- Event Planning
- Guest Services
- Staff Management
- Staff Leadership
- Portion Control
- Performance Appraisals
- Food Safety and Sanitation
- Staff supervision
- MS Office
- Word
- Excel
- PowerPoint
- Hot Soft and IDS Hotel Management Systems
- Listening capacity
- Technical equipment use
- Motivational aptitude
- Empathy and understanding
- Supply chain understanding
- Quality assurance guidelines
- Communication mastery
- Payroll procedures
- Leadership acumen
- Profit margin enhancement
- Sales techniques
- Outstanding customer service
- Team coaching and supervision
- Stock inventory checks
- Cash-handling expertise
- Food Hygiene Certification
- Balance reconciliation
- Employee mentoring
- Onboarding recruits
- New staff training
- Inventory control systems
- Cost management
- Stock rotation
- Performance monitoring
Websites
Certification
- Basic Food Hygiene Course
- Breathing Apparatus Training
- H2S Awareness Training
- Basic Food Hygiene Course (Level 2)
LANGUAGES KNOWN
Malayalam - Native or Bilingual Proficiency
Fluent
English - Full Professional Proficiency
Fluent
Hindi - Full Professional Proficiency
Fluent
Tamil - Limited Working Proficiency
Advanced
Arabic - Full Professional Proficiency
Upper intermediate
HOBBIES & INTERESTS
Music, Travel, Movies
TRAINING
- Worked as Trainee at Hotel Woods Manor, Kochi, Kerala, India, 2006 - 2007
DECLARATION
I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.
References
References available upon request.
Timeline
Shift Leader
Swiss Butter
2023.06 - Current
Senior Captain
Hotel Almaali Jazan
2018.01 - 2022.12
Senior Waiter
ADNH-Compass
2012.01 - 2018.01
Senior Captain
Hotel Backwater Ripples
2012.01
Senior Waiter
Hotel Jeddah Trident
2009.01 - 2011.01
Senior Waiter
Hotel Nila Palace
2009.01
Trainee waiter
Hotel Prince Palace
2007.04 - 2007.10
Waiter
Hotel Maurya Rajadhani
2007.01 - 2009.01
Diploma - Hotel Management
Institute of Management IIMS
2006.03 - 2007.05
Vocational Higher Secondary - Marketing And salesmanship
Govt.V.H.S.E
High School -
Govt.V.H.S.E