Lilla Ivanov
Certified Personal Trainer And Fitness Instructor
Livingston,Scotland
Summary
Personal Trainer skilled at motivating and coaching clients to meet personal health and fitness goals. Certified in level 3 PT, level 2Group ETM fitness, Metafit, level 3 Pre and Post-Natal fitness and Nutritional Advice qualified and over 5 years of experience providing customized, focused fitness plans. Exceptional record of achieving long-term success for clients.
Overview
4
4
Languages
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Certified Personal Trainer
Private Project in Middle East
Riyadh, Saudi Arabia
01.2021 - Current
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Screened clients and performed client assessments.
- Supplied clients with dietary restrictions and guidelines.
- Provided clients with safe and reasonable exercises to perform at home or at gym.
Freelance Personal Trainer, Group Instructor
Sweaty Mama Franchise ltd
Livingston, Scotland
01.2019 - 12.2020
- As part of the franchise, running effective and interactive workout classes.
- As part of freelance fitness business running Metafit and Bootcamp classes and 1 on 1 trainings and exclusive fitness programs and diet planning.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Participated in and studied three different programs to meet health education and wellness objectives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Built customer loyalty by executing effective completion of training initiatives.
- Increased membership enrollment by 100% using innovative sales and promotional techniques.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Organized files and created new system for personal fitness plans, records and contracts.
- Recruited average of 30 new participants each month.
Restaurant Manager
InterContinental Hotel Group
Edinburgh
03.2017 - 08.2019
- (Breakfast, Lunch, and Room Service) at Intercontinental George Street in Edinburgh, Revenue and Reservations Assistant Tasks: -Delegating a group of 30 staff members, plus guiding 2 supervisors and 1 departmental trainer with the co-work of the Peoples’ Development department.
- Also Managing the Lunch and Dinner team occasionally.
- Creating a new concept of al a carte breakfast.
- Managing a very busy breakfast service by providing the al a carte breakfast service to both groups and leisured guests.
- On going trainings and creating new trainings and SOP’s for the new breakfast concept, running Micros trainings.
- Daily admin jobs (replying on emails, time management, calendar management, taking reservations), -Recruitment, budget planning, rota and payroll monitoring by using Fourth online program.
- Stock ordering by using Procure Wizard, -Attending meetings (HOD, Ops meeting, Payroll meeting, P&L analyses), meeting with delegates and group organizers to achieve the excellent smooth running of stay of the large groups.
- And many more other tasks on the daily bases.
- Overlooking the Room Service department where I have to implement my FOH skill and manage not just the room service team but also co-work with Guest relations and the FOH.
Breakfast Manager
Holiday Inn
Edinbrugh
01.2017 - 03.2017
- Delegating a team of 20 and monitoring and managing the smooth running of the breakfast operation in Edinburgh’s biggest hotel with breakfast covers up to 600 people.
- Organizing groups lunches, overlooking the bar and café area as well during the day.
- Dealing with everyday admin jobs, recruitment, stock ordering, trainings, payroll, preparing the rota, dealing with holiday requests, attending HOD meetings, weekly operations meetings, f&b meetings, preparing action plans for better running of the business, discussing marketing plans with up line manager and up taking the duty manager role of the hotel on the rotating basis with the other HODs.
- Working with computer programs(word, excel,)online programs for rotas and payroll and working on opera.
Supervisor/ Assistant Manager
Mandarin Oriental London Hyde Park
London
02.2015 - 12.2016
- In Mandarin Oriental London 5star hotel Based in the restaurant, managing a team of 15 people on one shift.
- Looking after very high profile guests from all over the world on the regular basis.
- Internal course on knowledge and awareness of different cultures and knowledge of 5 star languages, also passed a full ‘train the trainer’ course to become a head departmental trainer.
- Excellent knowledge of all guests’ needs and their preferences is a must.
- Managing and overlooking the fluent running of the service.
- Doing interviews.
- Daily administrative jobs: stock ordering, help with budget planning, creating the rota every week, updating holiday planner for the entire department, creating monthly training calendar, running training sessions and meetings every day and also running tastings with the cooperation of the chefs and sommeliers.
- Creating and updating SOPs and par levels of in house stock.
- Also doing the annual appraisals and after probation interviews.
- Communicate with other departments, attending HOD meetings.
- Analyzing P&L.
- Working with Open table and Info Genesis systems.
- Trained with housekeeping to fully understand the 5 star standards of rooms division as well.
Butler
Wellesley
London
11.2013 - 01.2014
- Butler at the Wellesley 5 star luxury boutique hotel Fully trained butler.
- Working full time hours on casual contract.
- Passed full training of butler duties.
- Looking after guest needs, checking everyday amenities, turn down service.
- Fully aware of happenings within the hotel and in Central London.
- Working closely with reception, concierge and of course housekeeping.
- Also dealing with dry cleaning in house and also with outside companies for guests.
- Excellent knowledge of grooming standards, packing unpacking of guests clothes and personal belongings.
- Organizing and dealing with special requests ( outside dining, theatre tickets, other festive occasions) of the guests.
- Been flexible and being proactive with guest needs.
- Being loyal and professional at all times.
Senior F&B Supervisor / acting assistant manager
Wyndham Grand Chelsea Harbour
01.2012 - 10.2013
- Based mainly in the restaurant and bar, looking after the whole team, however also overlooking all the other F&B outlets( room service and occasionally assisting in meeting and events).
- Being the departmental trainer, training new team members, reporting directly to the manager, overlooking the duties of the other supervisors from each department, organizing and running departmental and 1 to 1 meetings, organizing wine trainings for the general staff, doing interviews for new candidates.
- Making the Rota, organizing holidays, updating SOPs, spreadsheets, controlling par level, stock take,revenue, ordering stock through ACOM, attending the Operations meeting and the F&B meetings, Function meetings/ running functions held in the restaurant and in private dining rooms.
- Follow up with the health and safety regulations within departments.
- Updating the wine lists, function list, creating new ideas and training ideas for the restaurant and helping out the other supervisors and the manager in the Bar when needed.
- Doing annual appraisals and after probation interviews with new team members had the great opportunity of a cross training with the kitchen department,too.
- Working on: Micros/Opentable/occasionally Opera Working together with the reservations team as occasionally I was taking on reservations for the private dining room or group events for the restaurant.
Head Waiter
Savoy
London
08.2011 - 01.2012
- The Savoy – 5 star hotel in London Doing all the head waiter responsibilities and working silver service/fine dining service: making sure that the service runs smoothly, excellent customer service with the highest standards followed, report to the manager or supervisor on duty every day, working together with the sommeliers, overlooking on commis de rangs (assistants) and check that they are doing their job properly, training new staff, making payments, being updated and having regular trainings within the company.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
F&B Chef de rang
Royal Automotive Club
London
05.2011 - 08.2011
- Royal Automobile Club Working as a chef de rang in the Great Gallery fine dining restaurant within the club.
F&B Chef de rang
09.2010 - 05.2011
- Wyndham Grand Chelsea Harbour London 5star luxury all in suite hotel Working as a chef de rang (head waiter), experienced a very professional and friendly environment, following the standard of the hotel, Regular wine, champagne and food training.
F&B Head waiter
05.2009 - 09.2010
- Whittlebury Hall 4 star hotel with 2 rosettes fine dining.
- Perfect customer service, team work, organization skills.
- Knowledge of food and beverage: head waiter- (wine tasting), trained and excellence in restaurant, bar, leisure, fine dining and room service and running up supervisor.
- Also working as head receptionist (making bookings, confirm them, paper works, menu typing, daily and monthly cash ups…) Meeting famous people and dealing with their requirements.
- Running private functions up to 60 people, regularly looking after private dinings.
Sales representative
Korco Marketing
09.2008 - 03.2009
- Direct sales, perfect customer service, face to face promotion (sky, Tesco insurances, charities, talk-talk), team leader (training, organize daily basic, taking observations, office duties.
Cabin Crew
Ryanair
London
02.2008 - 09.2008
- Cabin Crew Ryanair airline/based in London Stansted Airport Safety in the cabin, passenger’s safety and safety on board Excellent customer service skills and communication skills Great organization skills.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensure safety and comfort of customers onboard aircraft.
- Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Housekeeper
Private Household
London
10.2006 - 09.2007
- Private household in London Chelsea Housekeeping
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Waxed and polished wood floors and other woodwork.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
- Ran household shopping
- Organized kitchen and assisted with some light meal cooking for the principals and their guests
Education
Level 3 Massage Therapy Certificate in Full Body Massage, Swedish Massage And Hot Stone Therapy - Massage Therapy
BEKE College
London 11.2019 - 12.2019
Level 3 Pre And Post-natal Fitness, Level 2 ETM -
HFE
London 01.2019 - 06.2019
Certified Doula And Registered With Doula UK -
Doula Organisation UK
London-Edinburgh 10.2018 - 12.2018
Nutritional Advice With Naturopathic Approach - Health and Fitness and Nutrition
Natural Healthcare College
London 07.2015 - 10.2016
Coaching And Team Leading Course -
NVQ
Work Based Education 01.2012 - 12.2013
Level 2 Gym Instructor, Level 3 Personal Trainer -
PT Academy
UK 07.2020 - Current
Skills
Microsoft word (advanced)undefined
Timeline
Certified Personal Trainer
Private Project in Middle East
01.2021 - Current
Level 2 Gym Instructor, Level 3 Personal Trainer -
PT Academy
07.2020 - Current
Level 3 Massage Therapy Certificate in Full Body Massage, Swedish Massage And Hot Stone Therapy - Massage Therapy
BEKE College
11.2019 - 12.2019
Level 3 Pre And Post-natal Fitness, Level 2 ETM -
HFE
01.2019 - 06.2019
Freelance Personal Trainer, Group Instructor
Sweaty Mama Franchise ltd
01.2019 - 12.2020
Certified Doula And Registered With Doula UK -
Doula Organisation UK
10.2018 - 12.2018
Restaurant Manager
InterContinental Hotel Group
03.2017 - 08.2019
Breakfast Manager
Holiday Inn
01.2017 - 03.2017
Nutritional Advice With Naturopathic Approach - Health and Fitness and Nutrition
Natural Healthcare College
07.2015 - 10.2016
Supervisor/ Assistant Manager
Mandarin Oriental London Hyde Park
02.2015 - 12.2016
Butler
Wellesley
11.2013 - 01.2014
Senior F&B Supervisor / acting assistant manager
Wyndham Grand Chelsea Harbour
01.2012 - 10.2013
Coaching And Team Leading Course -
NVQ
01.2012 - 12.2013
Head Waiter
Savoy
08.2011 - 01.2012
F&B Chef de rang
Royal Automotive Club
05.2011 - 08.2011
F&B Chef de rang
09.2010 - 05.2011
F&B Head waiter
05.2009 - 09.2010
Sales representative
Korco Marketing
09.2008 - 03.2009
Cabin Crew
Ryanair
02.2008 - 09.2008
Housekeeper
Private Household
10.2006 - 09.2007
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