Lily Martin
Port Lincoln
Summary
I am a hardworking employee with strong customer service skills, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience. I am young and ambitious and have graduated within the last two years therefore, I am a fast and enthusiastic learner. I have excellent communication skills, whether that be between staff, management or customers and have very strong problem-solving skills. I am very creatively driven and therefore am excellent at problem solving. I am pursuing full time employment in the trades industry in hopes of getting an apprenticeship and then becoming qualified.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrator
Miller Kitchens
01.2025 - Current
- Handled important information and payment documentation timely and efficiently
- Maintained personnel records and updated internal databases to support document management.
- Created positive interactions with customers and future clients
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Customer Service/ Junior Staff Member
Boston Bean Coffee Co.
01.2019 - Current
- Customer Service
- Running coffee
- Cleaning exterior
- Restocking retail products
- Unpacking orders
- Bagging and labelling coffee beans
- End of day pack up
- Cleaning milk fridges
- Wrapping gifts
- Worked with a POS system
- General cleaning
- Answered incoming calls, and inquiries from customers and clients
- Resolved customer issues through effective communication techniques
- Built and maintained working relationships with peers and upper management
- Completed regular and thorough cleaning of equipment, floors and furniture
Grain Classifier
Viterra
10.2024 - 01.2025
- Safeguarded equipment longevity by performing routine maintenance checks and addressing any issues promptly.
- Collaborated with team team members in a fast paced environment
- Inspected equipment operation and conducted immediate and preventive maintenance.
- Completed accurate documentation of all grain transactions, ensuring traceability and compliance with industry regulations.
- Worker hygiene roles in silo pits
- Worked in safely in what can be considered hazardous environments without correct safety measures
Customer Service/ Junior Staff Member
L'Anse French Cafe
01.2022 - 01.2023
- Waiting tables on event nights
- Handling food - running meals, serving pastries and packaging pastries and food
- Seating customers
- Making and serving coffee
- Opening and closing shifts
- Restocking retail items
- Cleaning - bathrooms, coffee bar, tables, floors, highchairs
- Greeted guests in a friendly and welcoming manner
- Prepared tables for meals by setting up items such as linens, silverware, and glassware
- Informed customers of daily specials and menu changes
- Checked on customers during their meal to ensure they were satisfied with their dining experience
- Followed proper cash handling procedures when accepting payments from customers
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses
- Communicated effectively with kitchen staff regarding order details, special requests, allergies
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently
Education
Bachelor Of Primary Education - Primary Education With An Elective in Science
UniSa
Adelaide, SAHigh School Diploma -
St Josephs School
Port Lincoln01.2023
High School Diploma -
Navigator College
Port Lincoln01.2023
Skills
- Customer Relations Skills
- Payment Processing
- Customer Service Understanding
- Cash Handling
- Customer Support
- Cleaning and Organization
- Inventory Restocking
- Supply Replenishment
- Communication
- Independence
- Responsibility and accountability
Certification
- WWCC
- RRHAN Certificate
- RSA
- Current Drivers License
Additional Information - Current Employer
Viterra Port Lincoln
Achievements And Activities
- Football - I play for Waybacks in the women's football league in Port Lincoln and have represented the Eyre Peninsula in the women's football country champs carnival.
- Netball - I have been playing for 8 years for Waybacks and Ravendale Storms
- Art - I have a very strong passion for art and creativity
- Camping & Fishing
- Best and Fairest - Waybacks Netball A2 Reserves 2022
- Rising Star - Waybacks Women's Football 2023
Timeline
Administrator
Miller Kitchens
01.2025 - Current
Grain Classifier
Viterra
10.2024 - 01.2025
Customer Service/ Junior Staff Member
L'Anse French Cafe
01.2022 - 01.2023
Customer Service/ Junior Staff Member
Boston Bean Coffee Co.
01.2019 - Current
High School Diploma -
St Josephs School
High School Diploma -
Navigator College
Bachelor Of Primary Education - Primary Education With An Elective in Science
UniSa
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