LIN QITA
Khobar
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and
promote organizational efficiency. Uses independent decision-making skills and sound judgment to
positively impact company success.
Overview
13
13
years of professional experience
Work History
Remote Account Manager
Justlife
10.2021 - 12.2022
- Onboard new partners for all verticals in Bahrain, Qatar and Oman such as home cleaning, healthcare at home, beauty, deep cleaning and ac cleaning
- Managing 16 partner accounts with daily follow ups, material planning and training crew members
- Daily meetings with all channels to improve app usage and professional performances
- Drafting contracts
- Creating new verticals in Flex systems
- Proactively use Power BI, information systems and metrics around financial, brand and shopper trends to increase profit, market share and sales
- Working closely with our quality team to ensure maximum performance from staff as well as planning events and group discussions to boost morale.
Business Excellence Consultant
Siemens Healthcare
01.2013 - 09.2015
- Created and maintained Winshuttle scripts for bulk data uploads, resulting in a 30% reduction in manual effort
- Streamlined procurement processes using Winshuttle, cutting data entry time in half (by 50%) and minimizing errors
- Conducted regular audits and quality checks on Winshuttle scripts to ensure data integrity and compliance with company standards
- Designed and executed end-to-end automation solutions using Winshuttle to enhance data accuracy and operational efficiency
- Collaborated with cross-functional teams to gather requirements, design workflows, and implement Winshuttle scripts for data extraction, and transformation
- Supports monitoring of improvement effects, triggered by Business Excellence projects, and reporting to all department heads
- Deploys and trains process and method knowledge.
Bilingual Billing Analyst
Siemens Healthcare
01.2012 - 01.2013
- Managed and supported strategic planning of the Eastern Canadian (Quebec) customer accounts (supports 35+ cluster groups)
- Handled customer complaints and resolving billing issues, kept updated records of accounts receivable (A/R), and issued and distributed invoices
- Collaborated cross-functionally with other departments to ensure billing accuracy, addressed customer complaints and questions, and established effective client relationships.
Bilingual Customer Service Associate
Siemens Healthcare
05.2010 - 01.2012
- Provided Bilingual on-call support to service department of MED
- Delivered technical assistance to customers and processing service orders by responding to service calls
- Access customer's contract and dispatch the appropriate service personnel accordingly and processed field spare parts shipment requests where required
- Organized participated and/or assisted in organizing work groups, meetings, conferences, and consultations with customers.
Education
Bachelor of Arts - Hotel management
Fanshawe College
London, ON Canada 2011
Skills
- Teamwork and Collaboration
- Business Development
- Client Relationship Management
- Analytical Thinking
- Operations Management
- Negotiation
About me
Allow me to introduce myself. I am a Canadian citizen residing in Saudi Arabia, married to a Bahraini national. With eight years of expertise across diverse roles focused on fostering business expansion.
Languages
Arabic (Native)
English (Fluent)
French (Fluent)
Accomplishments
- Lead User Acceptance Testing and was the coordinator for Canadian UATs. Canadianized training documents.
- Conducted migration training for the CCC and the FSR.
- Collaborated in adapting the audit process to ensure up to date documentations.
Timeline
Remote Account Manager
Justlife
10.2021 - 12.2022
Business Excellence Consultant
Siemens Healthcare
01.2013 - 09.2015
Bilingual Billing Analyst
Siemens Healthcare
01.2012 - 01.2013
Bilingual Customer Service Associate
Siemens Healthcare
05.2010 - 01.2012
Bachelor of Arts - Hotel management
Fanshawe College
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