LINA ABD ALHAFEEZ

Claims, Monitoring & Control, Accounting Department Responsibilities

• Receiving and processing insurance claims from clients.
• Reviewing policy coverage and verifying required documents.
• Coordinating with external parties (workshops, hospitals, police, etc.).
• Assessing damages and calculating compensation amounts.
• Approving and settling claims in line with policy terms.
• Maintaining accurate records and closing claims efficiently.
• Ensuring customer satisfaction through timely communication and updates.
• Monitoring claims trends and detecting unusual activities.
• Identifying and investigating potential fraud cases.
• Ensuring compliance with internal policies and regulatory requirements.
• Analyzing claims data and preparing periodic performance reports.
• Supporting management with insights to reduce risks and improve efficiency.
• Tracking customer satisfaction and developing KPIs for service quality.
• Managing accounts payable and receivable related to insurance policies and claims.
• Preparing and reviewing financial statements, reports, and reconciliations.
• Monitoring premium collections and ensuring timely payments.
• Recording claims settlements and tracking outstanding liabilities.
• Coordinating with banks, auditors, and regulatory authorities.
• Ensuring compliance with financial regulations and company policies.
• Assisting in budgeting, forecasting, and cost control.
• Supporting management with financial analysis for decision-making.