Linda Alderslade
Angaston
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker.
Motivated customer service specialist with over 12 years retail experience in a fast-paced, team-based environment. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Experienced customer service professional with strong leadership and relationship-building skills.
Consistent in satisfying customers, building loyalty and driving retention with diligent attention to individual needs.
Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
Overview
18
18
years of professional experience
Work History
Hotel/Motel Receptionist
Vision Hotels (The Wine Vine Hotel)
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance Departmenttment to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanour.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Proficient with RMS
Customer Service Specialist & Scanning Assistant
Barossa Fresh Foodland
03.2009 - Current
- Recommended alternative items if product was out of stock
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Greeted customers entering that store to ascertain what each customer wanted or needed
- Alerted customers to upcoming sales events and promotions
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Communicated all store initiatives and promotions to customers to generate return business
- Assisted customers with food selection, inquiries and order customization requests
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered product questions with up-to-date knowledge of sales and store promotions
- Operated a cash register for cash, check and credit card transactions with 99% accuracy
- Conferred with customers about complaints, returns, concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales
- Arranged training with Customer Service teammates to handle customer requests and concerns
- Carried out opening and closing functions to meet operational needs underpinning strong customer service
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Trained and guided team members to maintain high productivity and performance metrics
- Cross-trained existing employees in order to maximize team performance
- Directed staff of 75 personnel and managed budget totaling over $8500.000 annually
- Managed up to 18 employees while delegating job assignments, roster scheduling and resolving issues to maximize productivity
Housekeeping Attendant
Novotel Barossa Valley Resort
01.2006 - 03.2009
- Used cleaning equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents
- Responded to guest requests quickly, which increased patron satisfaction
- Used correct cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness
- Supervised new Employees while being trained
- Cleaned, sanitized and restocked bathrooms every hr to keep facilities fresh
Skills
- Customer service
- Telephone etiquette
- Multitasking
- Good communication skills
- Goal-oriented
- Planning and organization
- Motivated team player
- MS Office Suite
- Credit card transactions
- Professional communication
- Customer-focused
- Guest Relations
- RMS Proficient
- Attention to Detail
Current Cetificates
Construction White Card 0647-0000109290-01
Traffic Management Card 197-605
Referees
Liam Griffin
Operations Manager
Vision Hotels
0404 957 222
projects@visionhotels.com.au
Kaitlyn MacCaull
Travel Manager
Vision Hotels
0406 903 421
kaitlynamac@gmail.com
Stefan Gabriel
Front Office Manager
Iron Creek Bay
0475 710 588
frontofficemanager@ironcreekbay.com.au
Timeline
Hotel/Motel Receptionist
Vision Hotels (The Wine Vine Hotel)
01.2023 - Current
Customer Service Specialist & Scanning Assistant
Barossa Fresh Foodland
03.2009 - Current
Housekeeping Attendant
Novotel Barossa Valley Resort
01.2006 - 03.2009
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