Lisa Göltl
237/239 Franklin St, Adelaide SA 5000
Summary
Dynamic and detail-oriented professional with proven organizational skills and a strong background in customer service. Adept at enhancing customer satisfaction through effective communication and efficient front desk operations. Recognized for reliability and punctuality, consistently delivering exceptional service while managing complex tasks in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Receptionist
The Bealey Quarter, NZ Venue Company
04.2025 - 09.2025
- Greeted and directed visitors, ensuring a welcoming environment.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported team members by providing information and resolving basic inquiries.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted in maintaining office supplies, ensuring availability for daily tasks.
Front Desk Agent
Avani Metropolis Auckland Residences
10.2024 - 02.2025
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed check-in and check-out procedures to ensure smooth guest transitions.
- Assisted in maintaining accurate reservations using property management software.
- Collaborated with housekeeping to ensure room readiness and cleanliness standards were met.
- Handled cash transactions and processed payments accurately to maintain financial integrity.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Team Assistant IT
Schüller Möbelwerk KG
10.2022 - 08.2024
- Assisted in daily administrative operations, ensuring effective workflow and communication among team members.
- Coordinated meetings and schedules, optimizing time management for executives and team projects.
- Maintained organized filing systems, enhancing document retrieval efficiency and reducing time spent on searches.
- Prepared and distributed meeting agendas and minutes, facilitating clear communication of key decisions.
- Supported project planning by tracking deadlines and deliverables, ensuring timely completion of tasks.
- Preparation of forecasts, follow-up of meetings and writing meeting protocols.
- Various tasks in project controlling and project management office
Internal Sales Representative
Dommel GmbH
11.2019 - 09.2022
- Entering and monitoring orders.
- Communication with clients worldwide in German and English, solving queries and provided information about their order.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Managed order processing and fulfillment, ensuring timely delivery of products.
- Collaborated with cross-functional teams to streamline communication and improve sales processes.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Processed import and export documentation, ensuring compliance with customs regulations.
- Mentored junior clerks on regulatory updates and best practices in customs procedures.
Front Desk Agent
Astoria Hotel
02.2019 - 04.2019
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Managed incoming calls and e-mails, routing inquiries to appropriate personnel efficiently.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
German Localization Tester
Global Step
06.2018 - 01.2019
- Verify linguistic content and specific terminology in video games and software applications.
- Report bugs in database.
- Translate and proofreading of translated text.
- Suggest corrections and improvements for text and audio.
Project Management Assistant
Jeremias Gmbh
09.2014 - 05.2018
- Coordinated project schedules and ensured timely completion of deliverables across multiple teams.
- Developed and maintained project documentation, including status reports and meeting minutes.
- Request & order services.
- Appointment care & confirmation to customers and service providers.
- Preparation of order confirmations and invoices.
- General correspondence in German and English.
Education
Bachelor - Professional of Business(CCI) -
IHK Akademie Schwaben
Nördlingen03-2024
Apprenticeship Industrial Clerk -
Vocational School & FATH GmbH Germany
Schwabach & Spalt, Germany06-2014
Skills
- Organization skills
- Time management
- Data entry
- Typing speed
- Verbal and written communication
- Office administration
- File management
- Positive and professional
- Punctual and reliable
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Receptionist
The Bealey Quarter, NZ Venue Company
04.2025 - 09.2025
Front Desk Agent
Avani Metropolis Auckland Residences
10.2024 - 02.2025
Team Assistant IT
Schüller Möbelwerk KG
10.2022 - 08.2024
Internal Sales Representative
Dommel GmbH
11.2019 - 09.2022
Front Desk Agent
Astoria Hotel
02.2019 - 04.2019
German Localization Tester
Global Step
06.2018 - 01.2019
Project Management Assistant
Jeremias Gmbh
09.2014 - 05.2018
Bachelor - Professional of Business(CCI) -
IHK Akademie Schwaben
Apprenticeship Industrial Clerk -
Vocational School & FATH GmbH Germany