LISA LEE
Maitland
Summary
Demonstrated record of achievement in customer service, generating revenue and keeping costs under control. Streamlining operations, energizing teams and strengthening business structures. Proficient in smoothly overseeing financials, personnel and operational facets.
Overview
26
26
years of professional experience
Work History
Duty Manager
Yorke Valley Hotel
01.2021 - Current
- Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.
- Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.
- Supervised team in bar and helped to resolve issues arising during shifts.
- Overseeing of all Pokie, TAB, staff compliance paperwork including quarterly reports.
- ATM reconciliation and banking
- Weekly stock control and ordering
- Bistro service as required including kitchen duties.
- Bar and drive thru service including stock control and relays as required.
2IC Manager
Minlaton Pharmacy
12.2019 - Current
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Minfos software.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
General Hand
Viterra
09.2019 - Current
- Classification of Products
- Data Entry
- Processing of incoming and outgoing commodities
- General Cleaning
- Customer Service
Proprietor
Ardrossan Hardware
07.2010 - Current
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Kept all building areas and equipment functional and well-organized to promote business performance
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
- Applied human resources expertise to optimize hiring, training and performance
- Provided customer service on all accounts to ensure quality and resolve problems
- Developed and managed relationships with vendors and suppliers
- Input income and expense details into MYOB to track business finances and address variances
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across Hardware operations
- Protected company assets with strategic risk management approaches
- Maintained and processed invoices, deposits and money logs
- Audited, balanced and reconciled payroll for more than 6 personnel
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
Major Accounts District Manager
Lindsay Allan Chemists
09.1998 - 01.2003
- Provided extensive support in sales, technical and business areas to key accounts
- Elevated account management by predicting potential competitive threats and outlining proactive solutions
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products
- Supported pharmacists with day-to-day activities and pharmacy office management functions
- Webster packing, script management and dispensing, Doctor liaison and Aged Care facility liaison
- Deliveries
Education
High School Diploma -
Blackwood High School
Eden Hills, SA1991
Advanced Diploma - Business Management
TAFE SA - Adelaide Campus
Adelaide, SA2009
Skills
- Training and development
- Team leadership
- Profitability and revenue generation
- Customer Service
- Inventory Control
- Payroll, accounts receivable, banking
References
Jackie Wilkin
Supervisor Minlaton Pharmacy
Mobile 0400 149 217
Lynette Johnston
Viterra - Head Classifier
Mobile 0407 573 755
Hendrika (Rikki) Parkinson
CFO National 1 Plumbing
0404 450 568
Timeline
Duty Manager
Yorke Valley Hotel
01.2021 - Current
2IC Manager
Minlaton Pharmacy
12.2019 - Current
General Hand
Viterra
09.2019 - Current
Proprietor
Ardrossan Hardware
07.2010 - Current
Major Accounts District Manager
Lindsay Allan Chemists
09.1998 - 01.2003
High School Diploma -
Blackwood High School
Advanced Diploma - Business Management
TAFE SA - Adelaide Campus
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