LIYAVUDEEN MOHAMED NAASIK
Fahaheel,kuwait
Summary
Experienced IT Service Technician with over 7 years in technical support and system performance management. Skilled in troubleshooting and optimising IT infrastructure to enhance operational efficiency. Focused on delivering reliable solutions that drive process improvements and support organisational goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
IT SERVICE TECHNION
XCITE ALGHANIM
Fahaheel, KUWAIT
06.2024 - Current
- Monitored and maintained performance of company computers and systems, addressing issues proactively.
- Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability.
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Resolved technical and application problems via helpdesk, providing support both over phone and in person.
- Identified issues and analysed information to support timely problem resolution.
- Set up new workstations for users with proper cables, equipment and software.
- Installed and configured computer hardware operating systems and applications.
- Installed and updated software applications, ensuring compatibility and smooth operation across departments.
- Installed new hardware and software to meet system specifications and user needs.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Updated software for new functionality and improved security.
Network Engineer
Leosys corporation (pvt) ltd
COLOMBO, SRILANKA
12.2021 - 03.2024
- Configuring firewalls, routing and switching to maximise network efficiency and security
- Maximising network performance through ongoing monitoring and troubleshooting
- Investigated and resolved network faults to maintain system integrity and minimise downtime
- Designing and implementing new network solutions and/or improving the efficiency of current networks
- Installed, configured and supported network equipment to ensure operational reliability
- Coordinated and scheduled system upgrades to improve overall network performance
- Updating network equipment to the latest firmware release
- Procuring network equipment and managing subcontractors involved with network installation
Technical lead
TEKTRON corporation (pvt) ltd
05.2020 - 11.2021
System Administrator & IT Technician
MARGOSA BAY
Trincomalee
06.2017 - 12.2019
- Performed routine and preventative maintenance of servers and hardware, logging activities accurately.
- Led system automation, configuration, and maintenance of LAN applications, overseeing implementation and coordination.
- Minimized system downtime by installing and troubleshooting various hotel management systems.
- Managed network maintenance for the resort, administering and documenting computer networks and telephones.
- Installed software and hardware upgrades in compliance with corporate policies.
- Supported end-users with desktop computers, Windows clients, Office 365 applications, and printing services.
- Supervised the establishment and operation of the IT Help Desk.
- Created and maintained documentation for IT systems to ensure operational efficiency.
- Monitored compliance with licensed software across the network.
Chip level motherboard repair pc and laptop
N-TECH IT SOLUTION
- Specialised in chip level repair and maintenance of laptops and computer systems, running diagnostic tests, providing technical support, and troubleshooting hardware and software issues to ensure optimal performance.
- Resolved customer complaints through clear communication, ensuring prompt resolution and enhancing customer satisfaction.
- Collaborated with team members to develop and implement strategies that successfully achieved project goals.
- Ensured workspaces were organised and free of hazards to promote safety.
Education
BEng (Hons) - Computer Networking
London Metropolitan University
COLOMBO01-2021
Higher national diploma - information technology
Sri Lankan Institute of Advanced Technological Education (SLATE)
Trincomalee, Sri Lanka01-2017
Diploma - Fiber optic
FTTH in Fiber optic institute
COLOMBOSkills
- System configuration
- Hardware installation and maintenance
- Network troubleshooting
- Remote support
- User training
- End user support
- Project coordination
Activities
- Completed 'IBSL' Certificate
- Participated in 'Life Skills' Program, SEWA Lanka
- Participated in Promotion of Humanitarian Values Regional Workshop, Kurunagala
- Received multiple Sports certificates
Custom Section
- Technical lead and Network Engineer, LGN 2.O (LANKA GOVERMENT NETWORK 2.0 project), 2019-01-01 to present, Designing and implementing new network solutions and/or improving the efficiency of current networks, Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP, Procuring network equipment and managing subcontractors involved with network installation, Configuring firewalls, routing and switching to maximise network efficiency and security, Maximising network performance through ongoing monitoring and troubleshooting, Arranging scheduled upgrades, Investigating faults in the network, Updating network equipment to the latest firmware release
- Network Administrator, SK INTERNATIONAL HOLDINGS, 2017-03-01 to 2017-05-31, Local Area (LAN) and Wide Area Network (WAN) Concepts Implementation and planned Network Infrastructure, Implemented and maintained CHILD SERVER environment or department wise network solutions, Installed and configured Internet Information Service (IIS) web and Mail Servers, Maintained DNS Server Active Directory Management with security & policy, Implemented and planned internet distribution and PROXY Server managements, Installed and Configured File Servers, FTP Servers, and DHCP Servers & Printer Servers, Handled all kind of internet Routers (Port Forwarding and Port Mapping) and Implement Network Security Solution with Software or Hardware Firewall
- Chip level motherboard repair pc and laptop hardware and software, 3 years of experience in self-employment, Repairing and maintaining laptops and computer systems, Running diagnostic tests, maintaining servers, repairing computer hardware and chip level repair, Providing technical support, installing operating systems and other applications, Checking and fixing network issues, troubleshooting errors, updating software, and handling security issues, Resolving connectivity issues and upgrading firmware
Languages
English
Upper Intermediate
B2
Certification
- I have successfully completed in Network administrator course at SK international holdings
- I have successfully completed CCNA at winsys network
- I have successfully completed checkpoint firewall troubleshooting at South Asian Technologies (Pvt) Ltd
- I have successfully completed in Photoshop Certificate course
- I have successfully Completed in WordPress website design tools
- I have successfully Completed in CCTV course
- I have successfully completed in Spoken English –Elementary Level Certificate Course, at British College of Education, Kandy
Timeline
IT SERVICE TECHNION
XCITE ALGHANIM
06.2024 - Current
Network Engineer
Leosys corporation (pvt) ltd
12.2021 - 03.2024
Technical lead
TEKTRON corporation (pvt) ltd
05.2020 - 11.2021
System Administrator & IT Technician
MARGOSA BAY
06.2017 - 12.2019
Chip level motherboard repair pc and laptop
N-TECH IT SOLUTION
BEng (Hons) - Computer Networking
London Metropolitan University
Higher national diploma - information technology
Sri Lankan Institute of Advanced Technological Education (SLATE)
Diploma - Fiber optic
FTTH in Fiber optic institute