Liyjana Hawke
Everard Park
Summary
Customer Banking Specialist with 2+ years of experience in delivering exceptional service and managing financial transactions. Skilled in providing tailored banking solutions, resolving customer inquiries, and ensuring compliance with banking regulations. Strong attention to detail, with a commitment to customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Banking Specialist Relief
Commonwealth Bank
02.2022 - Current
- Provided personalised banking services to customers including account opening, maintenance, applications and transaction processing.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Assisted clients in achieving their financial goals through guidance on savings, investments, and personal loans.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Cross-sell appropriate banking products and services, contributing to branch sales targets.
Call Centre Representative
Commonwealth Bank
02.2022 - Current
- Managed high volume of inbound/outbound calls providing customers with information on banking products, services, and account management. (Averaging 50-80 calls per week) , Over 90% ATS, Under 4 Minutes AHT) Meeting all KPI'S.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Upskilled and buddied with several new staff on operating procedures and company services.
- Utilised call management and CRM systems to document customer interactions.
Skills
- Product and Service Sales
- Compliance, banking laws and regulations
- Data Processing
- Call Centre Operations
- Customer relationship development
- Financial product knowledge
Certification
Certificate III in Financial Services
- CBA RTO - [Completed 20/07/23]
Technical Skills
Proficient in Microsoft Office Suite (Word, Excel, Power Point, Teams, Outlook)
References
Can be provided upon request
Timeline
Customer Banking Specialist Relief
Commonwealth Bank
02.2022 - Current
Call Centre Representative
Commonwealth Bank
02.2022 - Current
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