Loay Aljuaid
Jeddah
Summary
Highly motivated professional with a veteran background in networking. Seeking a career with a progressive organization that offers an opportunity to leverage networking and technical skills. Committed to enhancing both company and personal growth, eager to contribute expertise to achieve mutual success.
Overview
6
6
years of professional experience
Work History
IT Specialist
SITA Co
01.2023 - Current
- Design an imaging solution using macrium reflect for new PC'S to simplfy the deployment and maintenance of computers
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided technical support and assistance for users of computer infrastructures within the company
- Handle incidents raised by Service Desk team to ensure that quality of service is delivered to the end user
- Managing technical documentation and conduct daily backup operations
- Diagnose, repaired and maintained hardware and software components to ensure smooth running of computer systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Optimized network performance through regular monitoring and maintenance.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
IT Engineer
Zimmo Trading Co.Ltd.
02.2022 - 03.2022
- Develop, implement new paperless hardware request system via Microsoft forms
- Installing and configuring computer hardware, software, systems and networks
Summer training
Deanship of Distance Learning at KAU
03.2019 - 06.2019
- Plan, analyze and develop UX and UI for E-Commerce website
- Design Web database application using PhPmyadmin
- Establish preventive risk assessment plan
- Test and Maintain functional and non-functional requirements
Education
Bachelor of science - Information System
King Abdulaziz University
Jeddah01.2021
Skills
- Cisco Technologies
- Networking Security
- Computer Troubleshooting
- TCP/IP
- Routers
- Routing
- Microsoft Office
- Network Maintenance
- Servers
- Switches
- Wireless Networking
- System upgrades
Certificatescourses
- Cisco Certified Network Associate, Cisco, 03/2024
- Networking Essentials, Cisco, 07/2022
- Future Of Work Fundamentals, MISK, 01/2021
- "VR Building pc simulator" Graduate Project Certificate, 11th KAU Scientific Forum, 11/2020
Timeline
IT Specialist
SITA Co
01.2023 - Current
IT Engineer
Zimmo Trading Co.Ltd.
02.2022 - 03.2022
Summer training
Deanship of Distance Learning at KAU
03.2019 - 06.2019
Bachelor of science - Information System
King Abdulaziz University
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