Lolwah Ali

• • Leadership & Team Performance – Direct and coordinate administrative and reception teams, setting clear KPIs, conducting performance reviews, and ensuring operational excellence.
  • Talent & Training – Lead recruitment, onboarding, and capability development to build a high-performing workforce.
  • Operational Oversight – Manage daily office operations, optimize workflows, and maintain seamless coordination between departments.
  • Resource & Vendor Management – Oversee procurement, inventory, and vendor relationships to ensure cost efficiency and service quality.
  • Executive Liaison – Serve as the central point of contact between management, staff, and external partners, ensuring aligned communication and swift issue resolution.

• Commercial Growth – Developed and executed sales strategies aligned with market trends, exceeding revenue targets and improving profit margins.
• Client Relationship Excellence – Built strong client partnerships, resolving complex issues and negotiating win-win agreements.
• Operational Efficiency – Streamlined processes, enhanced CRM accuracy, and improved service delivery for maximum client satisfaction.
• Team Enablement – Monitored sales team performance, delivering targeted training to boost productivity and conversion rates.
• Strategic Problem-Solving – Identified operational gaps, implemented tailored solutions, and maintained high service standards across all touchpoints.
• Business Reporting – Prepared executive reports, business plans, and market analysis to support strategic decision-making.