Lolwah Alshamrani
Riyadh
Summary
Collected Senior Team Leader adept at mentoring and guiding employees and ensuring all are trained in product knowledge and can perform assigned duties. In-depth knowledge of company's mission, purpose and goals with outstanding verbal and written communication
Overview
9
9
years of professional experience
Work History
Senior Team Leader
AlMosafer
Riyadh, Riyadh Region
05.2022 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Produced weekly, daily and monthly activity reports and forecasts.
- Managed inventories and stock, including kept detailed records of inventory use and sales.
Quality Specialist
AlMosafer
Riyadh, Riyadh Region
05.2018 - 05.2022
- Wrote and modified SOPs for use within QC and validation activities.
- Carry out product tests and final inspection of finished assemblies.
- Facilitated day-to-day quality inspections and maintained related documentation.
- Reviewed project requirements to uncover and resolve issues in collaboration with quality team.
- Provided technical support to production teams, guiding processes to maintain quality adherence.
- Directed preventive maintenance and calibration process for all onsite equipment.
Customer Services
Almofaser
Riyadh, Riyadh Region
05.2016 - 05.2018
- Automated contact management system to achieve client organisation goals.
- Cultivated environment to encourage continual process improvements.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Completed documentation and logs each day, generating detailed weekly reports.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
Sales Staff
Altayyar group
, Riyadh Region
05.2014 - 05.2016
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintained knowledge of products and features to provide recommendations to customers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Bachelor of Business Administration -
Imam Muhammad Bin Saud Islamic University
Riyadh, Riyadh RegionSkills
- Meeting management
- Delegation
- Business development
- Resource allocation
- High performance reward schemes
- Tableau
- Employee coaching and mentorship
Languages
English
Intermediate
Timeline
Senior Team Leader
AlMosafer
05.2022 - Current
Quality Specialist
AlMosafer
05.2018 - 05.2022
Customer Services
Almofaser
05.2016 - 05.2018
Sales Staff
Altayyar group
05.2014 - 05.2016
Bachelor of Business Administration -
Imam Muhammad Bin Saud Islamic University
Similar Profiles
Ambrose FernandesAmbrose Fernandes
Digital Implementation & Analytics Manager at AlmosaferDigital Implementation & Analytics Manager at Almosafer
Mashael alqassmiMashael alqassmi
officer-online flight after sales at almosaferofficer-online flight after sales at almosafer
Zain HassanZain Hassan
Senior Frontend Developer at AlmosaferSenior Frontend Developer at Almosafer