Louise Thorpe

• Maintain my own roster delivering home and community day-to-day support for NDIS participants with psychosocial and physical disabilities.
• Assist participants to access resources and benefits of other service providers to meet goals and maximise recovery efforts.
• Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
• Encourage expression through art therapy activities.
• Develop and deliver engaging therapy activities based on participant interest.
• Assists Clients in managing finances and budgeting monthly funds. Encourage participants own reflection on success of goals based on progress of participant.
• Provided problem solving and remedial counseling to clients.
• Assist participants during NDIS plan reviews and encourage self-advocacy.
• Report and recommendation writing to support plan reviews and support coordinator files.
• Motivated clients by providing successful steps and clear communication to build self-esteem and behavioral health.
• Deliver well-being support reflecting recovery orientated practices.
• Support participants to make healthy and informed decisions around food and well-being.
• Assist in community participation by accompanying participants to outings and facilitating inclusion of participant when required.
• Provide support with general day to day errands and activities.
• Support participants to attend required appointments.
• Helping participants declutter and reorganise.

Crisis Intervention:

• Providing services and supports to residents with co-existing mental health and alcohol or other drug issues.
• Provide immediate support to participants following discharge from hospital.
• Complete home and community risk assessments, including assessing clients for suicide risk.
• Support participants maintain healthy relationships with informal supports.
• Assist participants to maintain healthy medication habits through organisation.
• Work alongside participants to establish and maintain self directed and recovery orientated goals.

Facility services and protocols:

• Collect and share information whilst following information sharing processes.
• Prepare case notes of incidents or review matters arising.

Provide day to day living and social support to NDIS participants with psychosocial and physical disabilities. Maintain my own 7 day roster providing services to 5 different families accessing NDIS.

Client Liaison:

• Respond to new client enquiries.
• Assess clients NDIS plan and ensure services provided are in accordance with goals.
• Assessing client files, Track review dates for NDIS plans.
• Meet with participants and assess eligibility for services.
• Conduct home risk assessment checks.
• Complete claiming through NDIS My Portal.
• Match participants and Support Workers.
• Research and report requested supports by participant.
• Prepare and distribute accurate reporting to Department Child Protection in a timely manner.
• Participate in quality assurance practices. Adhere to confidentiality legislation and protocol.
• Determine the offerings of competitor organisations for Hessel to review own service delivery methods.
• Participate in strategic thinking workshop in order to promote calculated thinking of employees.
• Planning and facilitating company events and activities.

Collaboration and Recovery:

• Worked along side residents independently to established and maintain self directed recovery relationships through conversation and activities.
• Promote importance of selfcare amongst residents.
• Assist residents to identify and advocate for their own care needs.

Crisis Intervention:

• Defused conflicts between residents and encouraged a respectful environment between all staff and residents through example.
• Undertook processes in reference to detaining or medication refusal whilst residents under SRF.
• Worked with resident experience drug and alcohol dependence.

Facility services and protocols:

• Undertake administration practices relating to medication administering of 58 residents and legal storage of medications.
• Assist during medication review and kept case updated.

Scheduling and Coordinating:

• Facilitated and coordinated multiple projects. Managed calendars of 4 executives. Monitored timelines and flagged issues.
• Assist in sub-project planning, budgeting, vendor selection and quality assurance efforts.
• Prepare and distribute quotations meeting KPI's.

Report Development:

• Prepared schedules and catastrophe event plans.
• Prepared reports and correspondence following customer site visits and meetings.

Technology / Systems Handling:

• Managed client specific software and systems relevant to providing real time data and communications.
• Provide IT support to office team.
• Maintain safe and compliant processing of sensitive information. Legal and compliant storing of documentation.
• Daily use of Microsoft Suite resulting in proficient knowledge.