LOUISE PETTY
Christies Beach
Summary
I've worked over 10 years in hospitality, I have since started working in call centre rolls. I work well within a team environment and on my own, I’m able to work under pressure and to the demands of patrons. I am seeking employment that allows me to further develop my already acquired skill. I’m very flexible with my hours, and willing to work when required. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Clerk
Solo Resource Recovery
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Completed data entry tasks with accuracy and efficiency.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Stamford grand hotel – Horizons cocktail lounge
10.2022 - Current
- Experience making special cocktails
- Table service with a serving tray
- Experience with a big verity of gins and whiskeys
- Experienced with functions
- Fast paced environment
- Upselling
- Metropolitan plumbing and
Bar
Christies Beach Football Club
01.2016 - Current
- Eftpos/cash handling
- Opening/Closing
- Louise Petty
Call centre representative
02.2022 - 06.2022
- Excellent customer service
- Providing successful solutions
- Organising skills
- Knowledge with computers
- Able to multitask
- Very active listener.
Waitressing/bar
Port Noarlunga hotel
08.2020 - 01.2022
- Barista skills
- Opening/closing bar
- Money handling
- Tab and Keno
- Fast paced environment.
Waitressing
Emu Hotel
01.2016 - 01.2020
- Bar
- Barista skills
- Opening/closing bar
- Money handling/ Eftpos
- Tab and keno
- Fast paced environment.
Customer service
McDonald’s
01.2015 - 01.2016
- Food and beverage handling
- Money handling
- Eftpos
- CERTIFICATES RSA – Responsible service of alcohol certificate 2016
Skills
- Microsoft Excel
- Fleet Dispatching
- Customer Service Excellence
- Active Listening
- Credit Card Payment Processing
- Staff Training
- Special Assignments
- Managing Cash Register
- Data Evaluation
- Microsoft Word
- Managing Multiple Tasks
- Call Center Operations
Timeline
Customer Service Clerk
Solo Resource Recovery
02.2023 - Current
Stamford grand hotel – Horizons cocktail lounge
10.2022 - Current
Call centre representative
02.2022 - 06.2022
Waitressing/bar
Port Noarlunga hotel
08.2020 - 01.2022
Bar
Christies Beach Football Club
01.2016 - Current
Waitressing
Emu Hotel
01.2016 - 01.2020
Customer service
McDonald’s
01.2015 - 01.2016
Similar Profiles
Alfie PeelAlfie Peel
Data Entry / Customer Service at Solo Resource RecoveryData Entry / Customer Service at Solo Resource Recovery
Dylan HorneDylan Horne
Driver at Solo Resource RecoveryDriver at Solo Resource Recovery
Jasper whittonJasper whitton
Weighbridge Compliance and Operations Officer at Solo Resource RecoveryWeighbridge Compliance and Operations Officer at Solo Resource Recovery
James SpenceJames Spence
Storeperson at Solo Resource RecoveryStoreperson at Solo Resource Recovery
JENNA MEIKSANSJENNA MEIKSANS
Senior Policy Officer, Mental Health and Wellbeing at Engagement and Wellbeing Directorate, Department for Education, SASenior Policy Officer, Mental Health and Wellbeing at Engagement and Wellbeing Directorate, Department for Education, SA