Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Talal Alanazi

Technical Support
Riyadh

Summary

Adept at enhancing user experiences, I excelled in a technical support role at Jawraa, where my expertise in troubleshooting and customer service significantly increased satisfaction. My blend of hard skills in software maintenance and soft skills in effective communication led to smoother live events and improved online interactions.

Overview

1
1
year of professional experience
2
2
Certifications

Work History

Technical Support

Jawraa
Riyadh, Riyadh Region
09.2023 - Current
  • Enhanced user experience by providing timely technical support and troubleshooting software issues.
  • Provided technical support to production personnel.
  • Provided technical support to customers experiencing issues with online orders or software usage.
  • Increased customer satisfaction by promptly addressing concerns and providing technical support.
  • Provided technical support during live events, ensuring smooth transmission and resolving issues promptly.

Education

Associate of Science -

Dar Al Uloom School
2023
04.2001 -

Business Administration - 2024-Current

Saudi Electronic University
04.2001 -

Skills

Technical support background

Expert technical support

Technical support and assistance

Customer technical support

Basic technical support

Maintenance expertise

Certification

6 Sigma Methodology

Accomplishments

Certificate of Appreciation from Jawraa Company: I was awarded a Certificate of Appreciation by Jawraa Company in recognition of my efforts in completing tasks that contributed to achieving the company's goals

Timeline

6 Sigma Methodology

01-2025

Customer Service Team Management

01-2025

Technical Support

Jawraa
09.2023 - Current

Associate of Science -

Dar Al Uloom School
04.2001 -

Business Administration - 2024-Current

Saudi Electronic University
04.2001 -

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Talal AlanaziTechnical Support