Summary
Overview
Work History
Education
Skills
Timeline
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Luanne Low

HUNTFIELD HEIGHTS

Summary

Proven administrative professional with a track record of enhancing efficiency at Old Noarlunga Hotel. Excelled in database maintenance and customer relations, boosting satisfaction significantly. Skilled at fostering positive workplace environments. Demonstrates exceptional organizational and interpersonal abilities, contributing to streamlined operations and improved team morale. Experienced in Xero and Myob.

Overview

32
32
years of professional experience

Work History

Administration Assistant

Old Noarlunga Hotel
04.2014 - Current
  • Handled phone calls and greeted visitors in a friendly and professional manner.
  • Updated databases and entered information with attention to detail.
  • Processed incoming mail and packages, distributing them to appropriate staff.
  • Prepared documents and reports, ensuring clarity and completeness.
  • Organized files and maintained accurate records for easy access.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Executed record filing system to improve document organization and management.
  • Recorded expenses and maintained accounting records.
  • Streamlined office processes by implementing efficient organizational strategies and time management techniques.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.

Bookkeeper

MA Page Electrical
02.2000 - 03.2014
  • Administered payroll by collecting timesheets and calculating employee hours.
  • Tracked accounts receivable for timely collection and maintained communication with clients.
  • Compiled financial reports by summarizing monthly transactions and reviewing expense reports.
  • Created spreadsheets to analyze financial information and present findings to management.
  • Conducted monthly reconciliations for all bank accounts to ensure records matched statements.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.

Administrative Dispatch Clerk

Comet Satellite & Cable
03.1999 - 06.2000
  • Contributed to a positive workplace culture through active participation in team meetings, collaborative projects, and ongoing professional development initiatives.
  • Facilitated cross-departmental collaboration by serving as a liaison between the dispatch team, sales representatives, and warehouse personnel.
  • Reduced response times for urgent deliveries by closely monitoring driver locations and adjusting routes accordingly.
  • Boosted customer satisfaction with prompt resolution of inquiries, complaints, and special requests.
  • Implemented a proactive maintenance schedule for the company''s fleet, reducing downtime due to mechanical issues.
  • Maintained a clean and orderly dispatch area, fostering a professional environment conducive to productivity and team morale.

Administrative Clerk

Communication Magic
07.1996 - 08.1997
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Streamlined administrative processes by implementing efficient filing and organizational systems.

Receptionist Assistant

Styleform Fabrications
08.1992 - 02.1994
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

No Degree -

Christies Beach High
Adelaide, SA

Skills

  • Office administration
  • Administrative support
  • Data entry
  • Scheduling
  • Telephone reception
  • Customer relations
  • Account reconciliation
  • Appointment scheduling
  • Confidentiality handling
  • Business administration
  • Mail handling
  • Database maintenance
  • Bookkeeping
  • File organization
  • Document scanning
  • Office equipment maintenance
  • Administrative operations
  • Database entry
  • Invoice processing

Timeline

Administration Assistant

Old Noarlunga Hotel
04.2014 - Current

Bookkeeper

MA Page Electrical
02.2000 - 03.2014

Administrative Dispatch Clerk

Comet Satellite & Cable
03.1999 - 06.2000

Administrative Clerk

Communication Magic
07.1996 - 08.1997

Receptionist Assistant

Styleform Fabrications
08.1992 - 02.1994

No Degree -

Christies Beach High

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Luanne Low